Network Support Engineer

Location: Melbourne Hybrid Flexibility Full-time

Lead the Future of Network Support at MedHealth

At MedHealth were on a mission to improve the life health and employment outcomes of the communities we serve. As a values-led organisation we never lose sight of the individualwhether its a customer a client or a team member. Now were looking for a skilled and passionate Network Support Engineer to ensure our technology connects people to the care and support they need across our 400 locations nationwide.

Why Join Us

• Make a Real Impact: Keep critical healthcare and employment services running smoothly for thousands of Australians
• Scale That Matters: Support network infrastructure across 400 sites spanning the entire country
• Technical Excellence: Work with cutting-edge Cisco Meraki SD-WAN Azure cloud services and enterprise networking technologies
• Growth Focused: Join a collaborative team that values learning innovation and continuous improvement
• Work-Life Balance: Enjoy hybrid working arrangements with genuine flexibility and well-being focus
• Purpose-Driven Culture: Be part of an inclusive empathetic organisation where your work directly improves lives

Your Role in a Nutshell

Reporting to the Network Operations Team Leader youll be the backbone of our national network infrastructure. Youll monitor maintain and optimise our network performance while providing hands-on support across our diverse technology stack. From troubleshooting connectivity issues to implementing security measures youll ensure our teams can focus on what they do best - helping people.

What Youll Be Doing

Network Operations & Performance

• Monitor network performance across 400 sites and proactively prevent issues before they impact users
• Troubleshoot and resolve network incidents with minimal downtime
• Manage and configure Cisco Meraki SD-WAN switches and gateway hardware
• Support enterprise internet services including NBN TC4 Fibre and 5G networks

Systems & Security Management

• Implement and maintain robust security measures for network infrastructure
• Manage Active Directory Entra ID Group Policy Intune and Autopilot configurations
• Ensure network security controls are regularly reviewed and optimised
• Support disaster recovery initiatives and business continuity planning

Site Support & Hardware Management

• Provide on-site operational support when needed
• Support network hardware internet connectivity and peripheral devices including printers and kiosk PCs
• Collaborate with vendors and service providers for seamless service delivery

Process & Documentation

• Maintain comprehensive network and systems documentation
• Follow ITIL change management processes for all infrastructure changes
• Contribute to continuous improvement initiatives and innovation opportunities

Qualifications :

• Bachelors degree in Information Technology Computer Science or equivalent experience

Certifications (Desirable)

• Cisco: CCNA CCNP ENCOR
• Microsoft: Azure Fundamentals Azure Administrator Azure Network Engineer

Experience

• Minimum 5 years in network support or similar infrastructure roles
• Hands-on experience with network administration including protocols routing and switching
• Experience with IT infrastructure installation configuration and analysis
• Proven track record with ITIL-based change management processes
• Exposure to enterprise internet services and cloud platforms particularly Azure

Technical Expertise

• Core Technologies: Cisco Meraki SD-WAN Microsoft Azure networking Active Directory Entra ID Intune Autopilot
• Network Security: Experience implementing and managing network security measures
• Hardware Support: Printers peripheral devices and enterprise networking equipment
• Desirable Skills: Azure Firewalls Palo Alto Firewalls network monitoring and alerting

Skills & Competencies

• Strong analytical and problem-solving skills with the ability to diagnose issues quickly
• Excellent communication skillsyou can explain technical concepts to anyone from IT professionals to end users
• Collaborative team player who thrives in a supportive values-driven environment
• Proactive mindset with a focus on preventing problems not just fixing them
• Commitment to continuous learning and professional development

Additional Information :

Who You Are

Youre not just an expert technicianyoure a strategic thinker a natural collaborator and someone who gets things done. You thrive in a fast-paced environment and take ownership of outcomes. Most of all youre driven by purpose growth and making a meaningful impact with your work.

Ready to Make a Difference

Apply now and bring your expertise to a team that values inclusion collaboration and empathy. At MedHealth were not just building better infrastructurewere building better futures.

Location: Melbourne Hybrid Flexibility Full-time

You are welcome here.

Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
 

Remote Work :

No

Employment Type :

Full-time