Guest Service Agent
Guest Service Agent
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Job Description
Join the team at Oaks Glenelg Liberty Suites as a Full Time Guest Service Agent.
As a Guest Service Agent you will be the welcoming face of the resort ensuring our guests enjoy a seamless and positive experience from check-in to check-out. Your responsibilities will include:
- Greeting guests with warmth and professionalism
- Managing guest check-ins and check-outs efficiently
- Answering enquiries in person by phone and via email
- Assisting with reservations and payments
- Providing local knowledge and recommendations to enhance guest stays
- Handling guest feedback and resolving issues in a timely manner
What we offer:
- HIGA Award rate
- Supportive and friendly team environment
- Staff discounts on accommodation across our global network of hotels and resorts
- Opportunities for career development within Minor Hotels
Qualifications :
- Has previous front office or customer service experience (hotel/resort preferred)
- Has strong communication and interpersonal skills
- Is confident using computer systems and able to learn new software
- Presents professionally and has a positive can-do attitude
- Is available to work a variety of shifts including weekends and public holidays
Additional Information :
At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
