Supervisor Utilization
Supervisor Utilization
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Job Description
Posting End Date:
September 07 2025Employee Type:
Regular-Full timeUnion/Non:
This is a non-union positionWe are looking for a Utilization Supervisor to join our team!
This role will lead work execution within the Utilization portfolio accountable for the safe and reliable operations of GDS assets downstream of the meter shut-off valve.
Interested Apply today!
What You Will Do
Accountable for meeting targeted service levels for company and customer generated work.
Ensure quality targets are safely achieved for all utilization services work activities.
Accountable for supervising the timely completion of all Utilization compliance and customer work in the Area.
Lead supervise and develop a team of front-line employees.
Maintain efficiency of employees through effective execution of utilization processes.
Directly supervise unionized field staff to ensure operational efficiency and customer satisfaction including handling employee performance and effective completion of annual work plan.
Provide employees with technical support for field related work.
Responsible for daily collaboration with Work Management to ensure that work and resources are scheduled optimally and implemented according to Utilization direction.
Ensure safe resolution of emergency events during both regular and on call assignments by providing field emergency support coordination and response as necessary or requested.
Work closely with external partners (MOE MOL TSSA Engineering Firms Consultants Developers / Contractors / Builder other Utilities Municipalities First-Responders etc.). to develop cultivate and maintain critical external relationships and resolve field issues.
Participate in Incident Investigations as the need arises.
Provide expertise with escalated Infractions - extension technical questions HVAC inquiries.
Handle daily requests from Ombudsman / Voice of the Customer claims customer complaints/escalations (customer care).
Lead internal QA faults and support Sr. Advisors with escalated / disputed external QA faults.
Understand and ensure accurate execution of contract utilization work including regular meetings with Alliance Partner to review metrics and work targets.
Support and ensure compliance with company standards policies and procedures.
Invoice and cost estimate approvals (financial).
Special projects (integrationUnify process improvement etc.).
Who You Are
You will have the following:
Related university degree and a minimum of 7 experience (Engineering or Operations preferred) OR 9 years of previous field operations experience. An equivalent mix of formal education and experience may be considered.
Knowledge and excellent understanding of the business specifically field Operations work and the systems and processes that support and enable work execution.
Excellent leadership and management capabilities ability to negotiate and mediate challenging conversations.
Excellent analytical communication and interpersonal skills.
Proven project management experience and the ability to support multiple initiatives concurrently.
Digital literacy and a proven understanding of Microsoft Office Suite and Maximo.
Working Conditions
Mix of field and office work.
Occasional travelrequired based onbusiness needs.
After hours on-call rotation.
At Enbridge we are dedicated to our core value of are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals without regard to age race color national or ethnic origin religion sex sexual orientation gender identity or expression marital status family status veteran status Indigenous status disability or any other reason protected by federal state or local with disabilities can request accessible formats communication supports or other accessibility assistance by contacting .
Information For Applicants:
Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening including a criminal records check.
Required Experience:
Manager
Employment Type
Full-Time
