German Customer Support Specialist in Lisbon
German Customer Support Specialist in Lisbon
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Job Description
Kickstart Your Career in Customer Support!
Are you motivated by helping others and solving problems with empathy and efficiency Join our team as a Customer Support Specialist and become the go-to person for assisting customers while gaining valuable professional experience in a collaborative environment.
Role Overview:
As a Customer Support Specialist youll interact with customers through digital channels to provide clear solutions and ensure a smooth positive experience. Youll play a key role in building customer trust by addressing inquiries resolving issues and guiding users through processes with care and professionalism.
Key Responsibilities:
- Respond to customer questions and requests via chat email or other digital platforms
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Assist with account management service inquiries and troubleshooting
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Provide accurate information about products services or procedures
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Escalate complex issues to the appropriate teams when needed
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Keep detailed and organized records of customer interactions
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Collaborate with colleagues to streamline support processes and share best practices
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Consistently meet service quality and response time goals
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Stay informed about company updates policies and tools to provide effective assistance
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: Get rewarded for your expertise with a competitive compensation package.
- Language Bonus: Receive additional compensation for your German language proficiency.
- Meal Allowance: Enjoy a meal allowance during work hours.
- Health and Life Insurance: Comprehensive coverage for your peace of mind.
- Onsite Work Environment: Be part of a supportive and communicative team.
- Relocation Package: Support to ensure a smooth relocation experience.
Ready to take your customer support skills to the next level Apply now and well be in touch!
Employment Type
Full Time
