Junior English Speaking Customer Support Specialist
Junior English Speaking Customer Support Specialist
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Job Description
Key Responsibilities:
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Manage customer interactions via phone email and chat in English.
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Provide accurate information troubleshoot problems and resolve issues effectively.
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Ensure all customer queries are handled with professionalism empathy and efficiency.
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Escalate complex cases to the appropriate departments when necessary.
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Maintain up-to-date knowledge of products services and procedures.
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Achieve individual and team performance targets including customer satisfaction and response times.
Requirements:
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Native or C2 level proficiency in English (written and spoken).
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Strong communication and interpersonal skills.
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Previous experience in customer service is preferred.
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Flexibility to work night shifts and adapt to potential schedule changes.
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Must already be based in Athens Greece (no relocation provided).
Compensation and Benefits:
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14 salaries per year (12 monthly 1 Easter 1 split between Summer & Christmas)
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Private Health & Life Insurance
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Performance bonus (as per company policy)
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25 days annual leave
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Permanent contract
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50 meal voucher per month (valid for all projects)
Employment Type
Full Time
