Azerbaijani Speaking Customer Advisor
Azerbaijani Speaking Customer Advisor
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Job Description
Are you a highly motivated customer-focused individual with a fluent command of Azerbaijani and strong English skills We are hiring an Azerbaijani-Speaking Customer Advisor to join our team in Sofia Bulgaria. You will be working on a major project for a global leader in the tobacco industry known for its commitment to excellence. This is a full-time on-site position in our modern Sofia office.
About the Role
As a Customer Advisor you will be the main point of contact for our valued Azerbaijani-speaking customers providing them with exceptional support. Your main goal is to ensure a smooth and positive customer experience by handling inquiries about our products and services from general questions to complex issues. While prior experience in customer service is a plus its not required as we offer comprehensive training to help you succeed.
Your main responsibilities will be:
- Customer Interaction: Professionally handle calls emails and live chat from Azerbaijani-speaking customers ensuring a high level of satisfaction.
- Problem-Solving: Efficiently identify and resolve customer issues related to our products and services.
- Product Knowledge: Develop a deep understanding of our product portfolio to provide accurate and relevant information.
- Documentation: Accurately log all customer interactions and resolutions in our CRM system.
- Feedback: Proactively identify common issues and provide feedback to help improve our services.
- Team Collaboration: Work with team members to ensure efficient problem-solving and a consistent customer experience.
Candidate Requirements
- Fluent Azerbaijani: You must be able to communicate complex information clearly and naturally in Azerbaijani (both written and spoken).
- Proficient English: A B2 level or higher in English is required as you will be working in an international team environment where English is the primary language for internal communication and training.
- Excellent Communication: You should be a great listener with a professional and empathetic communication style.
- Problem-Solving Skills: Strong analytical skills and a proactive approach to resolving customer issues.
- Basic Computer Skills: You must be comfortable with various computer systems and be able to learn new applications quickly.
- Adaptability: The ability to handle challenging customer situations with patience and a positive attitude.
- On-site Availability: You must be able to work on-site in Sofia Bulgaria.
What We Offer
We are dedicated to creating a supportive and rewarding environment for our employees.
- Competitive Salary: An attractive salary that rewards your skills and dedication with opportunities for performance-based incentives.
- Career Growth: Access to continuous learning and development programs designed to support your long-term career progression.
- Health and Life Insurance: Comprehensive health and life insurance plans to ensure your well-being.
- Relocation Support: For candidates outside of Sofia we will cover your flight tickets and provide assistance with initial accommodation to help you get settled.
- Dynamic Work Environment: Be part of a vibrant multicultural team in a modern office.
- Additional Benefits: Enjoy perks such as meal vouchers transportation support and more.
This is a fantastic opportunity to build a rewarding career with a leading company in its field. If you are passionate about customer service fluent in Azerbaijani and eager to join a dynamic team in Sofia we encourage you to apply.
Employment Type
Full Time
