Dutch Customer Support in Porto

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Launch Your Career in Tech Support Help Users Worldwide!

Join a dynamic team-oriented environment where your technical skills and problem-solving mindset can shine. If youre a strong communicator who enjoys assisting others and working in fast-paced settings this role offers the perfect opportunity to support global users of cutting-edge digital productsexclusively via chat and email with no phone calls involved.

Role Overview:

As a Customer Support Specialist youll be at the forefront of ensuring seamless customer experiences. Through written communication channels youll assist users troubleshoot issues and provide reliable guidance. This role is ideal for individuals who thrive on structured processes care about customer satisfaction and want to grow within a collaborative tech-driven team.

Key Responsibilities:

Handle customer inquiries through email and chat only providing prompt courteous and clear responses
Use established support workflows (SOPs) to resolve issues or escalate when needed
Consistently meet service standards including quality metrics and SLA targets
Stay current on product updates and best practices through ongoing training and feedback
Approach every case with a customer-first solution-oriented attitude
Share ideas to optimize support processes and contribute to continuous improvement

Requirements:

Proficiency in Dutch (C2 level)
Proficiency in English (B2 level)
EU citizenship or a Portuguese residency card
At least one year of experience in Customer Support or a related role
Strong analytical leadership and communication abilities
Desire to learn and advance in the field

Why join us:

Competitive Salary: Your expertise and dedication are rewarded
Language Bonus: Additional rewards for your language proficiency
Meal Allowance: Daily support during your work hours
Health & Life Insurance: Comprehensive benefits for your well-being
Collaborative Team: Be part of a communicative and supportive work environment
Relocation Assistance: Smooth transition support for your move
Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level Apply now and be a key player in delivering outstanding customer experiences while advancing your career!

Launch Your Career in Tech Support Help Users Worldwide! Join a dynamic team-oriented environment where your technical skills and problem-solving mindset can shine. If youre a strong communicator who enjoys assisting others and working in fast-paced settings this role offers the perfect opportunity...