Retirement Village Concierge

We have a fantastic opportunity to join our Retirement Living team as a Retirement Village Concierge at Cathedral Park Hereford. Cathedral Park in a newly opened retirement village where occupancy is gradually increasing.

In this important customer-facing role youll help create a safe welcoming and supportive environment for our residents. From responding to enquiries and supporting tenancy sustainment to keeping the building safe and secure youll be a key point of contact who helps make the Village a great place to live.

Youll also support with activities respond to emergencies and ensure health and safety standards are met across the building.

This role includes sleep-ins which are paid additionally at 55 per night and requires flexible working on a 3 week rolling rota including evenings weekends and bank holidays.

About You

Youll bring experience of working in a customer-facing or housing role with a genuine passion for providing high-quality support to residents. Strong communication and interpersonal skills are essential as youll be a first point of contact for our community and someone residents can rely on.

Youll be organised and reliable confident in handling a busy and varied workload and adaptable to changing priorities. Youll have good IT skills an understanding of safeguarding and a willingness to learn and develop within the role.

Importantly youll be a team player who is committed to building positive relationships with residents colleagues and external partners. With a flexible approach to working youll be comfortable with shift patterns evenings weekends and sleep-ins always ensuring the safety and wellbeing of residents is at the heart of what you do.

A valid driving licence and access to a car are essential as is the flexibility to cover colleagues when required.

Join us and find your purpose at Platform!

Working with us is more than just a job you will be joining an amazing organisation that values you and your contribution and where you can truly make a difference and change peoples lives.

You will join the largest social housing association in the Midlands. Were much more than just houses; we build homes strong communities and make a real and positive difference to the lives of our customers.

We recognise the unique and individual needs of people so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday 9-5 approach then please highlight this on your application or discuss it with us at the interview stage. After all we want to attract the best people to work for us and we know that one size does not fit all.

Platform is a great place to work we offer lots of opportunities for you to get involved share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

If we receive a high number of applications this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

Platform Housing Group are committed to building a healthy vibrant and inclusive organisation that treats people with respect and creates opportunities for all.