Cage Supervisor - Full Time (Harrah's Hoosier Park)

JOBSUMMARY:

Responsibleforoverseeingdailyoperationsof the cagearea.

DIRECTLYSUPERVISES: CageCashier MainBankCashier CageCashierII DR Cage Cashier II - Cage Cashier Main Bank DR Cage Cashier - Cage Cashier II

KEYJOBFUNCTIONS:

• TheCageSupervisorwillprovideexcellentinternalandexternal guestservice.
• Coordinates and supervises the controls and procedures of the Cage Cashiers; to include thesecuringofcompanyfundsandaccountabilityof allmonies androuting of paperwork.
• Responsible for scheduling of team members in the cage and ensuring coverage levels areadequatetoprovideexcellent customerservice.
• Resolves customer complaints regarding cage matters and works with other casino departmentsto facilitateresolutiononteammember issues.
• Responsible for enforcement of gaming regulations internal controls and company policies and procedures.
• Performsfunctionsofmainbanker orcagecashier whenneeded

EDUCATIONSand/orEXPERIENCE:

Associates degree (A.S.) from two-year college or university; or one to two years related experienceand/or training; or equivalent combination of education and experience. Previous supervisoryexperiencepreferred.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge skill and/or ability required. Toperform this job successfully an individual must be able to perform each essential duty accommodations may be made to enable individuals with disabilities to perform essentialfunctions.

COMPETENCIES:

Must be computer to perform assigned duties in highly interruptive conditions andunderconstant beabletocomputemathematicaltotalsquickly andaccurately.

Excellent oral and written communication guest service to analyze MainBank tomaintainaccuracy to tousegoodjudgment in intensesituation.

SOCIALSKILLSANDEXPERIENCE:

Must have an outgoing energetic and enthusiastic attitude. Must be comfortable initiatingconversationsandcreatinga fun environmentwithour guests.

LANGUAGESKILLS:

Ability to read analyze and interpret general business periodicals professional journals technicalprocedures or governmental regulations. Ability to write reports business correspondence andprocedure manuals. Ability to effectively present information and respond to questions from groups ofmanagersclients customers andthegeneral public.

MATHEMATICALSKILLS:

Ability to work with mathematical concepts such as probability and statistical inference andfundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractionspercentagesratiosandproportionstopracticalsituations.

REQUIREDPERSONALCOMPETENCIES:

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports actively promotes and demonstrates superior customerservice in accordance with department and company standards and programs. Ensures that behaviorand appearance are in compliance with established standards. Maintains a professional workenvironmentwith managementandstaff.

REASONINGABILITY:

Ability to define problems collect data establish facts and draw valid conclusions. Ability to interpretan extensive variety of technical instructions in mathematical or diagram form and deal with severalabstract andconcretevariables.

REQUIREDPERSONALCOMPETENCIES:

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports actively promotes and demonstrates superior customerservice in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment withmanagementandstaff.

PHYSICALDEMANDS:

Thephysicaldemandsdescribed herearerepresentativeofthose thatmustbemetbyanemployeetosuccessfully perform the essential functions of this job. Reasonable accommodations may be made toenableindividualswith disabilitiestoperform theessentialfunctions. While performing the duties of this job the employee is regularly required to stand; walk; use hands tofinger handle or feel; reach with hands and arms; climb or balance; stoop kneel crouch or crawl; andtalk or hear. The employee is occasionally required to sit and taste or smell. The employee mustregularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specificvision abilities required by this job include close vision distance vision color vision peripheral visiondepthperception andabilitytoadjust focus.

WORKENVIRONMENT:

The work environment characteristics described here are representative of those an employeeencounterswhile performingthe dutiesofthisjob the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed tomoving mechanical parts. The employee is occasionally exposed to outside weather conditions. Thenoiselevelintheworkenvironment is be ableto workinasmokingenvironment.