Conversational AI Specialist
Conversational AI Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Trusting Socialis an AI Fintech pioneer thats revolutionizing credit access in emerging markets. Our mission isAdvancing AI to Meet the Financial Needs of Everyday Consumers with assessed over 1 billion consumers across four countries and were on a mission to provide 100 million credit lines using the power of AI and Big Data.
How Youll Make an Impact
We are seeking a highly data-driven and results-oriented Conversational AI Specialist to lead the design optimization and continuous improvement of our AI-powered conversational agents. This role is ideal for someone with a proven track record in telesales/sales exceptional communication skills and the ability to translate winning sales strategies into structured conversational flows for AI.
What Youll Do
Design Conversational Flows:
Build detailed workflow and script flows for Conversational AI Agents across multiple use cases with a primary focus on:
- Credit card acquisition
- Unsecured Personal Loan acquisition
- Credit card activation and spending promotion
- Customer engagement and retention
Ensure scripts reflect high-EQ communication persuasive language and compliance with regulations.
AI Agent Optimization:
- Launch flows across channels (outbound/inbound voice chat/web/app) and orchestrate A/B tests on openings hooks offers and closings.
- Monitor funnel analytics (contactability qualification approval activation firstspend) containment rate FCR AHT CSAT/NPS.
- Drive systematic optimization (hypothesis experiment analysis iterate) to improve conversion and customer experience.
- Establish quality standards and an evaluation framework (call scoring error taxonomy hallucination/guardrail checks compliance audits).
Sales Strategy Research & Integration:
- Continuously research topperforming sales methods (scripts talk tracks tone timing objections offers) from frontline teams and external benchmarks.
- Distill insights into playbooks and reusable prompt patterns the AI can learn from; maintain a versioned knowledge base.
- Coach internal teams on how to brief test and improve Conversational AI agents.
Cross-Functional Collaboration:
- Work closely with product engineering and analytics teams to ensure Conversational AI design is aligned with business goals.
- Collaborate with compliance and quality assurance teams to ensure adherence to guidelines.
What Were Looking For
Must-Have:
- 2 years as a topperforming telesales/sales rep (e.g. top 510% by conversion/revenue) with proven objectionhandling and closing skills.
- High EQ: reads customer signals adapts tone deescalates and builds trust quickly.
- Exceptional language ability (clear concise persuasive; excellent grammar and microcopy).
- Strong logical thinking and the ability to formalize messy sales knowhow into structured flows rules variables and templates.
- Demonstrated a learnfast attitude and optimization mindset (A/B testing datadriven iteration).
- Product ownership fundamentals: writing crisp user stories/AC prioritization stakeholder alignment UAT and golive readiness.
Nice-to-Have:
- Familiarity with Conversational AI platforms or chatbot frameworks.
- Knowledge of customer journey design and sales funnel optimization.
What We Offer
Join our vibrant team and enjoy:
- Competitive compensation including 13th-month salary and performance bonuses.
- Comprehensive health carefor you and your dependents.
- Generous leave policiesand flexible work hours.
- Convenient District 1 office location (next to the metro station).
- On-site lunch Grab for work allowance and fully equipped workstations.
- Funteam-building activities sponsored sports clubs and Thursday happy hours.
- Unlimited free coffee tea snacks and fruit.
- A chance to make a profoundsocial impactby democratizing credit access in emerging markets.
At Trusting Social we live byextreme ownership data-driven decisions mindfulness and audacity. Were committed to doing whats right best and truly innovative. If youre smart driven and want to make a difference with advanced technology join us. We offer the runway to truly make an impact.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
