Service Advisor
Service Advisor
Posted on :
16-08-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Service Advisor (Car Dealership)
Basic Salary of Up to 30000 (depending on experience) upselling and customer service bonus
OTE of between 36000- 38000 Benefits
Location: Scarborough YO12
Full Time and Permanent
Hours: Monday to Friday 8.00 am-6.00 pm (1-hour lunch) and alternate Saturdays 8.00 am-12.00
pm
Our client has a turnover of approximately 250 million per annum and over 700 members of staff
employed in 13 car dealerships and one dedicated service centre across the country giving the
business both a national presence and a local community spirit.
They offer a wide range of new cars and vans whilst providing a variety of used and manufacturer-
approved vehicles to suit any need o
r price range.
r price range.
They are now actively looking to recruit for a Service Advisor for their Scarborough dealership.
Job Purpose:
As a Service Advisor you will be responsible for delivering a courteous and efficient reception
ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship
and support continuous process improvement.
Job Duties:
To greet all customers cheerfully and attend to their requirements promptly.
To obtain and record full customer/vehicle details and accurate description of work to be
carried out.
To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
To inform customers of any delay in completion (Complying with the Company Pledge)
To maintain the Workshop loading system.
To inform customers of any work which it has not been possible to carry out and arrange
future appointments for completion.
To prepare both cash and account invoices.
To present cash customers with an invoice and receive payment before the vehicle is
removed from the premises.
To deal with customer queries and complaints.
In conjunction with the Service Manager ensuring Workshop loading utilises full labour
potential.
To ensure that information required for Warranty items is recorded on the Job Card.
To liaise with Parts Department regarding parts on order for vehicles in the
Workshop/Service customers/forthcoming bookings.
To file Job Cards and other documentation.
Help achieve sales targets as set out by the Aftersales Service Manager
Company Benefits:
Healthcare Cash Plan
Pension
24 days holiday 8 bank holidays rising with length of service
Discounted Gym shopping and dining benefits
Competitive bonus schemes
Education
Driving license
Employment Type
Full Time
Key Skills
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