IT Program Manager

About Harris County and Universal Services:

Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking IT Program Managers to join our team.

Universal Services is the enterprise IT solutions center for the departments and offices of Harris County providing Information Technology Public Safety and Justice Technologies 311 Constituent Engagement Services Fleet Services and Records and Information Governance Services.

Harris County is the third largest and most diverse county in the nation with a population of more than 4.7 million. Harris County Commissioners Court the Countys governing body directs a budget of more than $4 billion providing essential services including flood control infrastructure healthcare housing and justice administration.

This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.

Position Overview:

This posting is for up to 5 Program Managers in the program areas of Administrative Infrastructure Justice Law Enforcement and Commissioners Court.

In Harris County Universal Services the IT Program Manager is responsible for managing and coordinating technology programs and related projects across Harris County departments. This role involves overseeing the successful execution of assigned programs within portfolios ensuring alignment with organizational goals managing resources and facilitating collaboration amongst cross-functional teams. The Program Manager plays a key role in driving program delivery resolving issues and ensuring high quality outcomes and compliance throughout the life cycle.

Job Responsibilities:

Program Management & Execution

• Plan and manage an IT program with related projects that are aligned with HCUS and stakeholder department strategies.

• Oversee project charter scope timelines milestones and deliverables.

• Track program performance against goals schedules and budgets.

• Identify and mitigate risks issues and dependencies affecting program success.

Stakeholder Engagement

• Coordinate communication among stakeholders including business units IT leadership vendors and other departments.

• Regularly meet with and provide status updates dashboards and reports to leadership and stakeholders.

• Act as a liaison between technical teams and non-technical stakeholders to ensure shared understanding of goals and constraints.

Project Coordination & Oversight

• Support and collaborate with Project Managers to ensure individual projects align with the programs objectives and timeline.

• Monitor progress resource usage and key deliverables across projects.

• Assist in resolving conflicts or roadblocks that arise within or between projects.

Team Collaboration & Support

• Work with cross-functional teams including technical leads business analysts and operations teams to execute on program objectives.

• Support a collaborative team culture with a focus on accountability transparency and continuous improvement.

• Provide guidance and direction to project team members and support development of best practices.

Process & Governance

• Follow and support the implementation of established program and project management methodologies.

• Ensure documentation reporting and compliance practices are adhered to.

• Contribute to process improvements and program governance standards.

Quality Assurance

• Ensure delivery of high-quality outcomes through adherence to quality management processes.

• Support testing user validation and program review processes.

Harris County is an Equal Opportunity Employer
you need special services or accommodations please call or email .
This position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.

Education:

• Bachelors degree in Information Technology Business Administration or related field

Experience:

• 7 years of experience in program or project management ideally in IT environments.

Knowledge Skills and Abilities:

• Proven track record managing complex cross-functional programs with multiple stakeholders.

• Familiarity with project management tools and methodologies (e.g. Agile PMBOK PRINCE2).

• Strong communication organizational and problem-solving skills.

Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received maintained or stored either manually or electronically (i.e. custodian maintenance).

Automatic Disqualification:

• Convictions probation or deferred adjudication for any Felony and any Class A Misdemeanor
• Convictions probation or deferred adjudication for a Class B Misdemeanor if within the previous 10 years
• Open arrest for any criminal offense (Felony or Misdemeanor)
• Family Violence conviction

• PMP PgMP or related certifications preferred.