Director of Operations
Director of Operations
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Salary Not Disclosed
1 Vacancy
Job Description
About Museum of Illusions
Museum of Illusions is the worlds largest and fastest-growing museum chain with over 60 locations. We have welcomed over 20 million visitors worldwide since 2015. Museum of Illusions is a visual sensory and educational experience designed to engage your sense of wonder and shift your perspective through the science behind optical illusions. We value play exploration and creativity and we are rapidly growing. Join us in our mission to inspire wonder and joy through illusions!
Candidate Profile and Summary
The Corporate Director of Operations provides strategic and operational leadership ensuring exceptional guest experiences operational excellence and profitable performance across all corporate Museum of Illusions U.S. locations. This position drives profitability through operational analytics disciplined financial management and labor efficiency while ensuring each site upholds brand safety and compliance standards while delivering exceptional visitor experiences. The Director partners closely with General Managers corporate departments and reports to the Senior Vice President of Operations to develop and execute operational strategies that support growth and sustainability.
Key Responsibilities
Operational Leadership & Oversight
- Supports day-to-day operational performance across all museum locations ensuring consistency and operational excellence.
- Provide direct operational guidance to General Managers through a dotted line reporting relationship including performance feedback coaching and alignment with company objectives.
- Coach and train General Managers and their teams to maximize operational effectiveness and guest satisfaction.
- Conduct site visits to assess performance address challenges and identify opportunities for improvement.
- Oversee and ensure the successful creation development execution and long-term sustainability of operational processes.
- Take ownership of special projects as assigned ensuring timely and successful delivery.
- Assist with the operational planning and execution of new museum openings.
- Evaluate and manage our Secret Shopper Program.
Financial & Analytical Management
- Manage and monitor profit and loss (P&L) statements for each location ensuring expense targets are achieved.
- Utilize operational analytics to identify trends measure performance and make data-driven decisions that improve profitability.
- Develop implement and refine labor models to ensure staffing efficiency without compromising guest experience.
- Identify cost-saving opportunities and operational efficiencies across the portfolio.
Maintenance & Safety
- Oversee venue maintenance programs including preventive maintenance schedules to ensure facilities remain safe functional and on brand.
- Partner with site leadership to proactively address facility issues and ensure compliance with all safety accessibility and regulatory requirements.
Team Development
- Serve as a mentor and leader to General Managers fostering a culture of accountability collaboration and professional growth.
Qualifications
- Bachelors degree in Business Administration Hospitality Management Operations Management or related field (MBA a plus).
- 8 years of multi-site operational leadership experience preferably in hotels attractions or experiential venues.
- Proven expertise in operational analytics and data-driven decision making.
- Strong background in P&L management and financial reporting.
- Demonstrated success in labor management and labor model optimization.
- Experience in designing and executing operational processes that deliver measurable results.
- Knowledge and oversight of venue maintenance and preventive maintenance programs.
- Exceptional leadership coaching collaboration and communication skills.
- Ability to travel to museum locations as needed sometimes on short notice.
Key Competencies
- Analytical Thinking: Skilled at interpreting data to drive operational and financial improvements.
- Leadership: Builds trust inspires teams and develops leaders.
- Collaboration: Works effectively across departments and functions.
- Adaptability: Thrives in a fast-paced evolving business environment.
- Operational Excellence: Constantly pursues improvements in efficiency guest satisfaction and brand consistency.
Perks and Benefits
- Medical Dental Vision Life and Disability Insurance Flexible Spending and Commuter Benefit Accounts!
- 401k Retirement Plan with immediate company match!
- Generous paid time off!
- Employee discounts at our museums!
Physical Requirements/Demands
- Must be able to use hands and fingers to type on a keyboard use a laptop and other office equipment.
- Must be able to ascend/descend flights of stairs.
- Must be able to bend stoop kneel crawl crouch and squat.
- Must be able to properly express oneself exchange information communicate and converse with diverse cultures races and sexes.
- Must be able to lift 25 lbs.
- Must be able to work both indoors and outdoors.
- Must be able to use sight to detect determine perceive observe inspect and assess situations.
Company Statement: Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
Director
Employment Type
Full-Time
