AQS Client Success, Consultant
AQS Client Success, Consultant
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Job Description
Youll Love This Job if You Like To
Provide best-in-class support for patent and trademark clients
Support the sales team during the latter stages of the process to educate clients on the services
Manage client relationships for new and existing clients
Form trusted relationships with a focus on providing solutions to client requirements in a timely manner
Proactively communicate and collaborate with external and internal clients to keep portfolio records current accurate and valid
Establish and maintain close working relationship with colleagues and teams across all territories to support a one firm service delivery
Take a commercial approach to develop client relationships
Monitor docketing
Deliver data reconciliation
Provide internal and external software training related to the Services division
Author and update process documentation
Engage in continuous process improvements and change management across the business
Requirements
(Must Have)
Fluent in Japanese
Business-level English
Bachelors Degree or related experience
Client-facing skills and experience
Excellent problem-solving skills
Superb attention to detail accuracy and strong organizational skills
Demonstrative proactive client relationship skills
Ability to multitask and work on multiple complex tasks
Ability to diligently review various documents and client files
Excellent communication skills and the ability to interact professionally with a diverse group of
executives managers subject matter experts and administrative professionals
Excellent reading comprehension in Japanese and English
Maintain high level of confidentiality and professionalism
Motivated and the ability to work in a fast-paced team environment
Ability to work independently and time management
Team player
Work international business hours
Those who reside in Japan and are eligible to work in Japan
(Nice to Have)
Experience in the IP industry or solid understanding of intellectual property
Paralegal skills
Language skills: French
Benefits
- SOCIAL INSURANCE:
- HOLIDAYS: Weekends National holidays and New Year holidays
- OTHERS: Free food and drinks Paid sick leave Office Casual attire and volunteer holiday
Required Experience:
Contract
Employment Type
Full-Time
