Technical Analyst

Job Description

In case you havent heard of us

Our company is a global health care leader with a diversified portfolio of prescription medicines vaccines and animal health products. Today we are building a new kind of healthcare company one that is ready to help create a healthier future for all of us.

Our ability to excel depends on the integrity knowledge imagination skill diversity and teamwork of an individual like you. To this end we strive to create an environment of mutual respect encouragement and teamwork. As part of our global team youll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

Join us in the digital health revolution and tackle biggest opportunities and challenges at the intersection of healthcare information and technology. Become a member of our IT Global Innovation Center in the heart of Prague with an innovative atmosphere and flat friendly and collaborative environment. Create awesome digital products and enjoy a reward that technology careers dont often bring: the satisfaction of helping to save lives.

What you should do

• Coordination of critical incidents which result in significant disruption to our companys business operations

• Coordination of response to ensure rapid restoration of IT services

• Escalate issues to appropriate resolver group and/or management using our companys standard incident management processes and tools

• Analyze incident and problem trends to identify improvement opportunities

• Monitoring and responding to Global Operational Center (GOC) master mailbox e-mails

• Monitoring and responding to GOC EDGE (Early Disruption Gathering & Engagement) events

• Alert management

• Monitoring and responding to proposed Major Incidents

• Managing Critical Incidents from alerts

• Incident triage and prioritization of Incidents

• ServiceNow ticket creation and regular update

• Assistance to Major Incident Managers

• Paging relevant stakeholders and sending out communication for Critical Incidents and Major Incidents

• Prioritization and event triage identification of the initial set of resolver groups - determinate level required (T2/T3/Employee)

• Documentation using SharePoint Confluence Service now platforms

• Set up MS Teams Call/Bridges

• Participating in projects & initiatives

• Drive continuous improvement through sharing observations & learnings during IT incidents & problem investigations

• Provide oversight to our company Managed Services providers to ensure adherence to defined processes

• Identify improvement opportunities including Process improvement training automation etc.

We are looking for enthusiastic IT professional with

• Relevant experience in Computer Science Computer Science Engineering Math or equivalent experience

• A working knowledge of ITIL framework and how each function contributes to the overall delivery of a stable IT environment

• Minimum 2 years of technical support in a service desk/ IT command center/network operations center

• General knowledge of all infrastructure technologies & application development with a specialization in at least three technologies

• Strong interpersonal skills with demonstrated ability to work as part of both physical and virtual teams

• Strong analytical decision making troubleshooting problem solving time management and project management skills

• Ability to simultaneously identify and prioritize multiple changing priorities

What we offer

• Exciting work in a great team global projects international environment

• Opportunity to learn and grow professionally within the company globally

• Hybrid working model flexible role pattern

• Pension and health insurance contributions

• Internal reward system plus referral program

• 5 weeks annual leave 5 sick days 15 days of certified sick leave paid above statutory requirements annually 40 paid hours annually for volunteering activities 12 weeks of parental contribution

• Cafeteria for tax free benefits according to your choice (meal vouchers Ltaka sport culture health travel etc.) Multisport Card

• Vodafone Raiffeisen Bank Foodora and discount programs

• Up-to-date laptop and iPhone

• Parking in the garage for drivers or showers for bikers

• Competitive salary incentive pay and many more

Ready to take up the challenge Apply now!
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The date shown below is the earliest possible closing date for this posting. However we sometimes extend the job posting period as needed so please feel free to apply anytime you see the Apply button may also reach out to the recruiter directly via Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

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