AppleCare Fraud Investigations - Fraud Investigator (Korean)
AppleCare Fraud Investigations - Fraud Investigator (Korean)
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for the accurate investigation and decisioning of complex multifaceted requests. An Investigator will review and investigate suspicious transactions to detect fraudulent activity determining appropriate next role requires you to support and protect one of Apples most valued security features in addition to resolving complex requests while helping to prevent and track system issues and trends that could affect customer satisfaction or department production. Participate in project management and user acceptance testing (UAT) processes. Navigate a variety of support tools while maintaining effective communication and ensuring the highest level of quality in every investigation completed offering a seamless and top of the line support to all our business our customers privacy by ensuring the integrity accuracy and confidentiality of their and communicate trends and patterns to leadership internal resources and analytical research for trends in transaction errors and analyze errors in processes and programs within business enterprise level agreement enrollment and support external and internal escalations.
- Proficient in Korean and English (required to support Korean market)
- Minimum of 3 years of experience in customer service role
- Experience with working with fraud prevention roles preferred
- SAP Knowledge preferred
- Ability to collaborate with peers managers and business partners cross-regionally
- Extraordinary attention to detail in case management follow-up and follow-through
- Target oriented and can deliver results on time
- Strong organizational and multitasking skills
- Creative problem-solving and analytical skills
- Comfortable working in a queue-based environment
- Strong interpersonal skills with key strengths in professional collaboration
- Resourcefulness and effective research skills
- Ability to find opportunities for process improvement and develop solutions that target root causes
- Flexible and willing to take on new roles assignments and responsibilities as needed
- Resilient and self- motivated to work in a dynamic environment to achieve time commitments
- Motivated to develop the role and add to the success of our organization
- Makes space to listen learn and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
Employment Type
Full Time
Key Skills
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