Application Analyst, CRM
Application Analyst, CRM
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Application Analyst belongs to a Team focused on supporting our Business users in the day-by-day operations within the Application Area of Customer Relationship Management solving the medium to high complexity tickets and collaborating with Senior Consultants in related Projects.
Your main responsibilities:
Application Support
- Responsible to solve Tickets escalated from Level 1 Support as system bugs requests for service and change requests
Ticket Analysis
- Responsible to analyse the tickets and identify the Root Cause
Training
- Responsible for the Level 1 Training to guarantee the correct knowledge sharing and the correct split of tickets Level 1 vs Level 2. Involved in Service Introduction when new features are going live in the system
Project
- Limited support of projects under the supervision of Application Consultant
Your background:
- 2-3 years of experience are needed
- Degree preferable in Sales Business
- Experience with SAP CRM 7 is Mandatory in the following Areas:
- CRM Sales (Account Activity Opportunity Quotation)
- CRM Interaction Center (Interaction Record Service Requests Service Orders)
- Experience with SAP C4C will be considered in the evaluation
- Knowledge of other SAP modules (ie. CS SD LE) will be extra bonus
- This experience must come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented
- International experience from either previous job in Global oriented Companies or from similar experience through consultancy assignments are mandatory
Do you want to learn more
If this job sounds appealing please send your resume and cover letter by clicking Apply.
To dig deeper into the Grundfos universe follow us onLinkedInorYoutube and to get to know some of your future colleagues and why they enjoy working at Grundfos check outMeet our people
We look forward to hearing from you.
Required Experience:
IC
Employment Type
Full Time
