Customer Order Fulfillment Specialist
Customer Order Fulfillment Specialist
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Job Description
Stefanini Group is hiring!
Stefanini is looking for an Customer Order Fulfillment Specialist in Research Triangle Park NC 27709 (Hybrid)
For quick Apply please reach out to Hitesh Bhatnagar call / email:
Job Title: Customer Order Fulfillment Specialist
Location: 2 T.W. Alexander Drive Research Triangle Park NC 27709
Shift timing: Monday-Friday 8:00 AM 4:30 PM; 40 hours per week
Qualifications:
- Hybrid Role 2 days in office during training could be 1 to 2 months. Option to be 100% remote after training.
- Strong computer skills including knowledge of SAP Microsoft Office
- Strong communication and follow-up skills.
- Undergraduate degree in business or logistics preferred. 2-year degree required.
- Must have excellent customer focus teamwork and problem-solving skills.
Responsibilities:
- Resolve customer complaints via phone email mail or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts. Assist with placement of orders refunds or exchanges. Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls.
- Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions.
- Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records.
- Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.
Comments/Special Instructions
- Hybrid position Please ensure candidates are aware this is a temporary contingent role. It is not a temp to perm position.
Listed salary ranges may vary based on experience qualifications and local market. Also some positions may include bonuses or other incentives.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
About Stefanini Group
The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas Europe Africa and Asia and more than 400 clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence. We are CMM Level 5 company.
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Required Experience:
Unclear Seniority
Employment Type
Contract
