Manager of Concourse Operations | Full-Time | UBS Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Manager of Concourse Operations is responsible for overseeing all aspects of the arenas merchandise operations ensuring the efficient sale and distribution of event-related products. This includes managing inventory coordinating with vendors and tour representatives leading a team of part-time supervisors and sellers and ensuring a positive customer experience at all points of sale. The Manager of Concourse Operations will also play a key role in supporting ancillary and smaller events within the arena working closely with the Event Operations team.

This role pays an annual salary of $75000-$85000

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until November 21 2025.

UBS Arenaat Belmont Parkismade for music and built for hockey. New Yorks newest premier entertainment and sports venue and home of the New York Islanders is developed in partnership with Oak View Group the New York Islanders and Jeff Wilpon. Thestateoftheartarena opened in November 2021 and has welcomed numerous top artists including Harry Styles Sebastian Maniscalco Billie Eilish Dua Lipa TWICE Eagles John Mayer Kendrick Lamar and Post Malone. The venue delivers an unmatched live entertainment experience for guests including clear sightlines and premier acoustics.

UBS Arena is at the forefront of sustainability being awarded LEED Green Building Certification in January 2023. The venue also achieved carbon neutrality for operations in Fall 2022 which made it the first arena to do so on the eastern United States seaboard.

• Oversee Merchandise Operations: Manage the setup sales and breakdown of merchandise at events ensuring smooth operations from start to finish.
• Inventory Management: Track inventory levels order merchandise as needed and ensure products are available in sufficient quantities for each event.
• Staff Management: Supervise and train part-time supervisors and sellers ensuring the team is fully equipped to deliver excellent service and achieve sales goals.
• Event Coordination: Coordinate with event organizers vendors and tour managers to ensure timely delivery and proper display of merchandise.
• Reporting & Data Management: Maintain accurate sales reports and inventory records ensuring all transactions are tracked and reconciled. Provide insights to leadership for decision-making and future event planning.
• Customer Experience: Ensure a high level of customer service addressing issues or concerns related to merchandise sales and product availability.
• Sales Strategy & Merchandising: Develop and implement strategies to drive merchandise sales including creative displays promotions and pricing adjustments.
• Event Support: Assist with smaller or ancillary events within the arena as needed providing merchandise services and supporting the broader operations team.
• Compliance & Safety: Ensure all sales practices comply with company policies local regulations and health and safety standards.

• 3-5 years related experience
• Previous experience in event management retail or merchandise sales preferably within an arena stadium or live event environment.
• Strong leadership skills with the ability to manage train and motivate part-time staff.
• Excellent organizational skills with the ability to manage multiple tasks and meet deadlines.
• Strong interpersonal and communication skills with the ability to work collaboratively with internal teams vendors and event organizers.
• Proven ability to analyze sales data manage inventory and implement effective sales strategies.
• Flexibility to work evenings weekends and holidays as needed for events.
• Ability to work in a fast-paced high-pressure environment while maintaining a focus on customer satisfaction.
• Must be able to lift 25lbs

Preferred Skills:

• Experience with Point of Sale (POS) systems and inventory management tools.
• Knowledge of merchandise trends and creative sales techniques.
• Familiarity with arena or event venue operations.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.