Solutions Executive
Solutions Executive
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Job Description
Summary
We are hiring a Solutions Executive to deliver exceptional technical and customer support for our asset management software. This role involves resolving customer inquiries diagnosing technical issues and ensuring high levels of customer satisfaction through email chat and phone interactions. The ideal candidate is detail-oriented proactive and skilled in providing efficient support in a fast-paced position requires working during US business hours with the flexibility to work certain hours remotely.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email chat and phone.
- Diagnose and resolve technical issues ensuring swift resolution and customer satisfaction.
- Escalate complex technical issues to the appropriate teams with complete and accurate information.
- Identify and report customers at risk of churn to the relevant stakeholders.
- Contribute to initiatives aimed at improving customer experience and support processes.
- Develop technical competence for all products of 7vals.
- Assist sales team in product demos and create expansion opportunities.
Required Qualification & Experience
- Bachelors degree
- Minimum 1 year of experience in a technical support role with direct customer interaction.(Fresh graduates are encouraged to apply).
Skills
- Strong ability to troubleshoot and resolve software-related technical issues.
- Excellent verbal and written communication skills.
Preferred Skills (Optional)
- Experience in SaaS or cloud-based software support.
- Familiarity with CRM or ticketing systems.
Benefits of Doing this Job
- Opportunity to develop expertise in technical support and customer service.
- Work in a collaborative remote-friendly environment with flexibility.
- Gain experience supporting innovative software solutions used by industry leaders.
Employment Type
Full-Time
