Staff Software Development Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Genesys Digital & AI group plays a pivotal role in providing the innovations that enable global brands (over 7500 organizations in 100 countries) to orchestrate customer experiences across all communication and engagement channels. User experience is core to everything we do. As a senior frontend engineer in our customer-oriented group you will design and build UIs and visualisations in an intuitive relatable manner helping Genesys customers solve their real-world complex customer experience problems. You will work alongside accomplished engineers researchers designers and product managers who will help take your impact to the next level. We are a highly collaborative group who take immense pride in our work and in learning from each other.

What You Will Do:

• Design and develop robust testable software to implement key insights and analytics features in a full-stack/stream-aligned team.
• Collaborate with User Experience Design Product Management and Backend Engineering colleagues to ensure the best possible customer experience for users of our products.
• Apply a testing-first mindset to ensure reliability and scalability of our applications.
• Work with Genesys Cloud REST APIs.
• Collaborate closely with team members across roles to share knowledge solve complex challenges and innovate continuously.
• Learn about and implement emerging technologies.
• Mentor junior team members and set technical direction for all things UI.

What Were Looking For:

• Ideally a bachelors degree in computer science or related disciplines. However this is not a hard requirement as we recognise there are many diverse paths into software careers.
• Curiosity and enthusiasm for continuous learning.
• Experience with Typescript or modern ECMAScript.
• Strong experience with a modern web application framework e.g. Angular React Vue.
• Experience utilising browser JS APIs (e.g. DOM postMessage localStorage etc.).
• Knowledge of cloud concepts and system architecture.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Experience delivering UX-driven designs.
• 6 years in software development
• Demonstrated awareness of modern AI technologies and their implications (safety privacy reliability) with role-appropriate skills developed through internal training and applied practice

Desirable Experience or an Interest in Learning:

• Implementation of accessibility standards and testing techniques.
• Automated UI testing with Playwright Jest Selenium etc.
• Building UIs with web components.
• Continuous integration/delivery practices.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.