Customer Care Agent
Customer Care Agent
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Job Description
Job Description
We are looking for a motivated Customer Support Specialist to join our team and deliver an exceptional customer this role you will be the first point of contact for our clients providing support in both French and English across multiple channels (email and phone).
Responsibilities:
Provide outstanding customer support in French and English via email and phone ensuring a seamless and professional experience.
Resolve inquiries and issues efficiently with empathy and care creating positive interactions at every stage.
Take full ownership of customer requests following up promptly until resolution is achieved.
Collaborate closely with internal teams (Sales Logistics Finance) to deliver accurate and timely responses.
Maintain professionalism and a strong commitment to customer satisfaction in every interaction.
Proactively identify escalate and follow up on priority issues or potential risks.
Contribute to continuous improvement initiatives sharing feedback and ideas to enhance processes and the overall customer journey.
Accurately document customer interactions feedback and solutions in the CRM system.
Key Requirements:
Fluent in French and English (spoken and written); Portuguese or Spanish is a strong plus.
Excellent communication and interpersonal skills with a customer-first mindset.
Strong problem-solving skills and a proactive can-do attitude.
Ability to work independently with responsibility ownership and attention to detail.
Well-organized with strong time management skills.
Experience with CRM systems; knowledge of Salesforce and SAP is highly desirable.
Team player with a positive attitude and a genuine passion for helping others.
Creemos juntos un futuro ms limpio
La limpieza ha surgido como un contribuyente clave a la salud y la seguridad impulsada por la tecnologa y la innovacin. En Nilfisk somos una fuerza impulsora en este desarrollo. Ser parte de Nilfisk significa pensar fuera de la caja dar vida a tus ideas inspiradoras compartir los resultados y aprender de tus fracasos. Creemos que la diversidad es nuestra mayor fortaleza ya que logramos los mejores resultados a partir de una amplia variedad de puntos de vista y enfoques. En Nilfisk tienes la libertad de ser t mismo y expresar tus opiniones. Nilfisk est firmemente comprometido con el crecimiento y la sostenibilidad en todo lo que hacemos. Sers empoderado en tu rol mientras colaboras con colegas apasionados en una bsqueda para crear un futuro ms limpio.
Ests listo para hacer un cambio hacia un futuro ms limpio
Abrazamos la diversidad y la igualdad con un entorno de inclusin. Alentamos a todos a postularse para el puesto independientemente de su origen raza etnia religin capacidad fsica o mental gnero identidad o expresin de gnero orientacin sexual y edad.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
