Guest Service Agent
Guest Service Agent
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Job Description
Additional Information: This hotel is owned and operated by an independent franchisee Burloak Hospitality Limited. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Opened in December 2018 the Courtyard by Marriott Burlington is looking for energetic full time Guest Services Associates to join our team. The hotel features 135 guestrooms and suites with 1800 sq. ft of flexible meeting space indoor salt-water pool state-of-the-art fitness centre and on-site Bistro Restaurant & Lounge.
As a Guest Services Associate you are often the first point of contact and the first impression for our guests. Your warm personality and work ethic will reflect how our guests perceive the hotel as they begin and end their stay. If you are someone who wants to be part of something bigger to be connected by our culture and driven by a passion to help others succeed we encourage you to explore a hotel career with Courtyard by Marriott.
Responsibilities
-Ensures guest satisfaction by dealing with guests in a pleasant courteous and professional manner answering any questions and following up on requests and problems promptly
-Responsible for maximizing the selling up-selling and cross selling hotel rooms by turning prospect clients into hotel guests
-Efficiently handle any function of the front office from the reception to guest accounting reservations telephones and guest check in and out in accordance with hotel policies and procedures
-Maximize hotels revenue and occupancy by turning prospect callers and clients into hotel guests
-Accurately registers all guests arriving at the hotel in compliance with the credit and identification policy
-Operates the front office computer systems posts all guest charges and payments incurred during the shift and balances shift totals with backup documents
-Maintains cashier float as supplied provides currency exchange for guests and prepares cash deposits
-Attends scheduled staff meetings training and orientation sessions
-Maintain communications with all departments in order to deal with early check-ins late check-outs day rooms unexpected departures stay-overs and room changes (as necessary
-Controls and sign out keys in accordance with procedure
-Deal with guest requests and/or issues in a courteous prompt and professional manner
-Follows the policies and procedures and all brand standards as outlined by Marriott
-Follows all policies procedures and rules as stated in the Courtyard By Marriott safety and emergency policies and procedures
-Perform any reasonable requests as assigned or directed by management
-Minimum one (1) year experience in Hotel Operations strongly preferred
-Must have High School diploma/secondary qualification or equivalent; some college/university preferred
-Must speak fluent English; additional language skills preferred but not required
-Available to work early mornings evenings weekends and public holidays
-Enthusiastic and self-starting personality with an even disposition
-Maintain a professional appearance and manner at all times
-Ability to effectively deal with guest and employee concerns in a friendly and positive manner
-Computer proficiency (Microsoft Office applications)
-Excellent prioritization organizational time management and problem-solving skills
-Current Courtyard brand experience preferred / Marriott brand experience an asset
-Must already be legally permitted to work in Canada
Competencies
Communication Proficiency
Customer/Client Focus
Organizational Skills
Performance Management
Problem Solving/Analysis
Results Driven
Teamwork Orientation
Technical Capacity
Time Management
Physical Aspects of Position
Stand sit or walk for an extended period of time
Benefits:
Dental care
Extended health care
On-site parking
Paid time off
Schedule:
Day shift
Evening shift
Morning shift
Night shift
Job Pay: $18-$19 hourly subject to experience.
This company is an equal opportunity employer.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
