Senior Ops Training, Quality and Knowledge Manager
Senior Ops Training, Quality and Knowledge Manager
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Job Description
Senior L&D QA Manager
Role summary - We are seeking a dedicated Senior L&D QA Manager to manage the China Ops policy training and quality assurance. This role is crucial in ensuring seamless operations within the China business unit make sure we deliver compliant and quality KYC and customer support. Meanwhile the role will be the compliance partner from ops team to work closely with local and global compliance team on the compliance related matters
Location: Shanghai China
On-site
Full-time
What youll do
- Manage end-to-end to process and performance of policy/knowledge base buildup and maintenance overall quality assurance and training for KYC B2B customer support and client service and act as compliance partner to help China operations team fulfill compliance requirement effectively.
- Buildup and update effective and feasible ops policy according to both global and local regulatory requirements including overall KYC customer support and client service
- Plan and lead overall knowledge related initiatives
- Buildup robust quality control model and process to ensure China Ops team can deliver quality and complaint KYC customer support and premium client service
- Ongoingly analyze quality gaps plan and take effective actions to improve the quality performance
- Produce quality report to board members compliance controllers and regulators on needs
- Buildup effective and feasible training plans for new services and changes
- Ongoingly analyze training gaps plan and take effective actions to improve the training performance
- Lead the ongoing China B2B solution initiatives including knowledge base calibration training content development and QA form creation and implementation
- Manage and motivate team members to go above and beyond
- Develop talents
Who you are
- 10 years exp and experienced in managing cross-functional teams and supporting large-scale operations.
- Strong understanding of the China business environment including B2B solutions.
- Proven track record in knowledge management quality assurance and training program implementation.
- Excellent leadership skills with a focus on operational excellence.
- Ability to collaborate with cross-functional teams and drive initiatives in a matrixed environment.
#LI-DW1
#LI-Onsite
Required Experience:
Manager
Employment Type
Full Time
