Team Lead - NORAM
Team Lead - NORAM
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Team Leader
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and in our Traveller Services team we believe in providing the best in class customer experience in the most seamless and efficient way.
We are proud to have been named the most admired Travel Management Company and we are even more proud that we achieved it together. Whether we are booking government travel advising on international security or establishing relationships with global corporations we work in collaboration with clients and CWT departments. We support each other. We grow as a team. And to us thats what makes a world of difference. Learn about our opportunities and start your journey.
Job Description
Leading a team of travel counselors in an effective manner to ensure an exceptional Quality of service and SLAs are achieved
Professional internal and external communication and conducting Team Meetings and being involved in Client meetings
Conducting One-On-One feedback sessions with the team members on monthly basis
Assess monitor and drive team work with the aim of even distribution of workload
Active involvement in the Quality and operational functioning of the team- Random call/PNR calibrations and audits
Ensure that all team members are aware of all policies and service level requirements
Process Improvement Initiatives to deliver best quality to CWT clients both internal and external
Managing performance issues and reward and recognition in your site and team
Ensure team work and professional communication is displayed all times
One should foster ethical environment and respect company policies
Qualifications
Excellent customer service skills
Minimum 2-3 years of a Team Supervisory role in the travel industry or customer related industry with similar processes and goals
GDS knowledge/ Work Force Management / Fares and Industry Knowledge - Preferable
Employment Type
Full Time
