Manager, Operational Resilience
Manager, Operational Resilience
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This Manager of Global Operational Risk & Resilience Oversight position reports directly to the AVP Operational Resilience Oversight. This position is part of the second line of defense independent oversight function and will partner with the first line of defense businesses to ensure that business continuity management framework and controls are integrated with and serve to strengthen its operational resilience approach and all the standard and regulatory requirements are addressed.
Key Responsibilities:
Support the development of the Operational Resilience methodology and other risk domains that are part of Resilience Risk including Business Continuity Third Party Incident and Crisis and Disaster Recovery.
Collaborate with stakeholders and lead engagement sessions to gather feedback comments and challenges as well as providing a comprehensive and effective tracking mechanism to manage change.
Provide oversight for resilience risk metrics identify potential breaches and recommend actions.
Develop training materials and facilitate trainings as necessary.
Promote a strong risk culture and oversee relevant risk culture assessment processes.
Required Qualifications:
Minimum 3-5 years of experience in operational risk management with strong experience and a well-understood connection with Crisis Management Incident Management Disaster Recovery and Third Party Risk Management.
Strong knowledge of operational processes risks and controls.
Broad knowledge of financial services/insurance business and related products.
High proficiency in MS Office products and data analytics tools is a plus.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Manager
Employment Type
Full-Time
