Assistant Port Ecosystem Executive (Customer Service) [With Joining Bonus]
Assistant Port Ecosystem Executive (Customer Service) [With Joining Bonus]
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
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Job Description:
You will be part of a team that serves as the primary point of contact for customers providing real-time updates resolving job/shipment issues and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer success.
Job Duties:
- Respond to customer inquiries via phone email and chat regarding shipments customs status cargo delivery timelines and documentation.
- Track shipments and provide proactive updates on status or delays.
- Assist customers in creating service requests booking shipments and accessing tracking systems.
- Coordinate with operations warehouse and transport teams to resolve issues.
- Document all customer interactions and track open queries until completion to meet the required KPI.
- Escalate complex or high-impact issues to team managers.
- Follow up on pending issues and ensure timely resolution.
- Support claims investigation by collecting required information from customers.
Requirements:
- Diploma in any discipline
- Prior experience in logistics or freight forwarding preferred
- Strong communication and problem-solving skills
- Familiarity with logistics documentation (e.g. BL packing lists invoices permits FTA certs)
- Ability to work in a fast-paced detail-oriented environment
- Proficient in Microsoft Office applications
- Willing to work on a 5.5 days work schedule
Employment Type
Full-Time
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