South Shore Ticket Office Agent - Boston Harbor City Cruises
South Shore Ticket Office Agent - Boston Harbor City Cruises
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1 Vacancy
Job Description
Boston Harbor City Cruises is seeking Ticket Office Agents for our operation in Hingham MA.
About You:
This person will be adaptable dynamic and embody City Experiences RESPECT Service System.
About the Opportunity:
The successful ticket office agent will personally contribute to the unforgettable guest experience and be swift and efficient in the execution of their assigned duties. We seek friendly courteous people with exceptional customer service skills who are computer literate and able to stay calm and focused under pressure in a busy fast-paced environment.
Essential Duties & Responsibilities:
- Receive passengers and inform them about boarding procedures; print sort and distribute boarding passes to passengers.
- Address guests by name and recognize their special occasions.
- Explain products or services and prices and answer questions from customers.
- Collect outstanding balances for reservations and collect payment vouchers from third party distributors.
- Make and confirm cruise reservations using telephones faxes mail and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available.
- Resolve customer complaints regarding booking ticketing and special boarding needs.
Additional Responsibilities:
- Contact guests about changes to their cruise date time or departure location.
- Additional job duties as assigned.
Requirements & Qualifications
- High school diploma or equivalency is required.
- Must have a minimum of 1 year customer service experience.
- Required to use computers and computer applications such as Microsoft Word & Excel.
- Must have excellent oral communication skills expression listening and comprehension.
- Must be able to read and write English; will be required to enter transcribe and/or maintain information such as special requests and cruise manifest information in electronic form.
- Cash handling / basic math skills are required; agents collect money from guests and return proper change.
- Must meet minimum state age requirements.
- Must be reliable responsible and dependable.
- Must be careful about details and thorough in completing tasks.
- Must deal calmly and effectively with high-stress situations.
- Will be required to be available for work on nights weekends and on all major holidays.
About Us:
City Experiences passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If youre an enthusiastic team player who thrives in an environment where communication creativity and cooperation are encouraged this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences mission vision values and operating principles. By creating a company culture that puts RESPECT at its core we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type including but not limited to discrimination and or harassment based upon race religion religious creed color national origin ancestry citizenship sex sexual orientation gender gender identity gender expression age pregnancy or relation medical conditions childbirth breastfeeding parental status veteran and/or military status disability (physical or mental) medical condition genetic information or characteristics political affiliation domestic violence survivor status marital status or other characteristics prohibited by federal state or local law. Additionally as a federal state and local contractor Hornblower complies with government regulations including affirmative action responsibilities for qualified individuals where and as they apply. The company also participates in the E-Verify program in certain locations.
Required Experience:
Unclear Seniority
Employment Type
Full Time
