Field Quality Engineer
Field Quality Engineer
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Job Description
The Field Quality Engineer is a strategic independent thinker who leverages Fortive Business System (FBS) problem-solving and customer defect tracking & resolution (CDT&R) tools to identify and resolve issues impacting the customer experience. This role is responsible for analyzing field performance data and trends leading cross-functional efforts to identify root cause implement effective countermeasures and ensuring long-term sustainment of improvements in the market. The position plays a vital role in protecting customer satisfaction and driving continuous improvement across the organization.
Key responsibilities
Analyze post-market data field performance trends and customer feedback to identify systemic issues impacting product quality and reliability.
Lead cross-functional teams in structured problem-solving using FBS tools (e.g. PSP Customer Defects Tracking & Resolution 8D). Able to lead structured problem-solving events drive root cause analysis and implement sustainable countermeasures.
Monitor the effectiveness and sustainability of corrective actions in the field ensuring long-term resolution and customer satisfaction.
Collaborate with engineering manufacturing regulatory and service teams to drive root cause analysis prioritize resolutions efforts and continuous improvement.
Serve as a key interface with customers and regulatory bodies regarding post-market quality issues.
Proactively addresses EHS risks follows EHS guidelines and fosters a culture where EHS is as vital as quality and productivity.
Communicate business-related issues/opportunities to next management level and performs other duties assigned as needed
Knowledge Skills and Behaviors
Proficient in FBS tools such as: problem solving process customer defects tracking & resolution and kaizens.
Practical knowledge or understanding of root cause analysis tools such as: 8D and 5whys
Basic knowledge or understanding of manufacturing processes such as design transfer process validation assembly operations and quality control systems. Able to collaborate effectively with operations and engineering teams to ensure corrective actions are feasible and sustainable in production environments.
Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Consistently gathers voice of customer at Gemba to ensure customer problems are prioritized and solved
Addresses problems heads on and coaches others to find a better way in support of the organizations objectives
Seeks varied perspectives and experiments with new ways of solving problems
Models collaboration and ensures efforts are prioritized cross-functionally to support the organizations vision and strategy.
Demonstrates urgency and ownership to consistently deliver on objectives using FBS
Experience
Minimum 5 years of experience in quality engineering post-market surveillance or customer quality roles preferably in a regulated industry.
Education
Bachelors degree in Engineering Life Sciences or related field.
Equivalent combination of education and experience will be considered.
#LI-CS23
Employment Type
Full-Time
