Customer Service Representative Team Lead
Customer Service Representative Team Lead
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Job Description
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Job Description:
- Pay Type: Hourly
- Annual Salary Pay: $20.50 per hour based on experience
Ryder E-Commerce (formerly Whiplash) is the nations leading provider of omnichannel and e-commerce distribution solutions at the point of entry and into the domestic supply specialize in end-to-end national logistics services extensive value-added warehousing services and integrated omnichannel and e-commerce fulfillment.
We are creative problem solvers for established and emerging brands. Our omnichannel distribution network delivers speed flexibility and cost savings. A full suite of 3PL fulfillment services ensures the successful shipment of your goods across multiple channels. We ship more than 500 million units each year for the nations largest manufacturers retailers and e-commerce businesses.
Here are a few of the many benefits when working with us:
- Medical Dental Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools cars appliances travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
Apply Here With Ryder Today
We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!
Click here to see all Opportunities at Ryder: supervision from a manager the Customer Service Representative Team Lead provides oversight of the Customer Service Department and ensures compliance with Ryder policies and procedures.
Essential Functions
Lead assigned personnel and ensure CS tasks and functions are completed to maintain customer satisfaction.
Interacts with customers and contractors answering questions regarding shipment times product cuts loads not picked up by the carrier and damage claims problem solving.
Conduct accuracy/quality reviews of CS processes to ensure that quality is being maintained.
Assist with training employees in processes when necessary.
Ensure that any escalated issues are handled either personally or brought to the attention of manager for resolution.
Perform and support all job requirements as directed by supervisor and/or manager assist with daily CS tasks.
Additional Responsibilities
Performs other duties as assigned.
Skills and Abilities
Demonstrates excellent judgment and decision making skills
Ability to effectively solve problems and challenges that satisfy customers
Strong verbal and written communication skills
Excellent organizational skills
Qualifications
H.S. diploma/GED required
Three (3) years or more customer service experience within a warehouse required
Three (3) years or more experience as a supervisor or lead required
Travel
None
DOT Regulated
None
Our people are passionate about what they do the product they sell and the customers they serve. If youre looking for an opportunity to be an opportunity to be a part of a work family that values collaboration innovation and dedication were the right company for you.
#LI-EP
#INDexempt
Job Category
Customer ServiceCompensation Information:
Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/ for the position are below:
Pay Type:
HourlyMinimum Pay Range:
$20.50Maximum Pay Range:
$20.50Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.
Current Employees:
If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clickinghere.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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