Executive Lounge Officer Front Line, Hilton Nagoya 　,

EOE/AA/Disabled/Veterans

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

An Executive Lounge Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.

エグゼクティブラウンジのレセプショニストはエグゼクティブのお客様からのお問い合わせに効率的に対応しご要望に応じてアドバイスや情報を提供することでホテルでのご滞在中お客様にご満足いただけるようサポートします

What will I be doing

As Executive Lounge Receptionist you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Receptionist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

エグゼクティブラウンジのレセプショニストとしてお客様のお問い合わせに効率的に対応しご要望に応じてアドバイスや情報を提供することでエグゼクティブのお客様にご滞在中ご満足いただけるようサポートしますエグゼクティブラウンジのレセプショニストはゲストの第一印象に貢献するため以下の業務を最高水準で遂行する必要があります

• Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
• Process accurately check-ins and check-out
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Stay current with all hotel services as well as VIP requests and special events
• Demonstrate a knowledge of external locations attractions and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and Guest service
• Comply with Hotel security fire regulations and all health and safety legislation
• Executive tasks as instructed by the Executive Lounge Supervisor or Manager
• Serve your role and Team in an environmentally-conscience manner

エグゼクティブラウンジにご到着されたお客様をお迎えしご滞在中のお問い合わせや苦情に効率的に対応します
チェックインとチェックアウトを正確に処理する
すべてのゲスト用備品やアメニティが必要な水準で提供され補充されていることを確認する
VIPのリクエストや特別なイベントだけでなくすべてのホテルサービスの最新情報を常に把握する
ホテル外部の場所アトラクション近隣のランドマークに関する知識を示す
ホスピタリティとゲストサービスを重視しプロフェッショナルな態度で接すること
ホテルのセキュリティ消防規則安全衛生に関する法令を遵守すること
エグゼクティブラウンジのスーパーバイザーまたはマネージャーの指示に従った業務遂行
環境に配慮しながら自分の役割とチームに貢献すること

What are we looking for

Executive Lounge Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

ヒルトンブランドのエグゼクティブラウンジのレセプショニストは常にお客様のために働き他のチームメンバーと協力しますこの職務を成功させるには次のような態度行動スキル価値観を維持する必要があります

• Previous Front Office experience in the hotel leisure or retail sector
• Calm efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service

ホテルレジャーリテール部門でのフロント業務経験者
冷静効率的組織的
優れたプレゼンテーションとコミュニケーションスキル
卓越したレベルのゲストサービスを提供する情熱

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

このポジションでは以下のご経験がある方歓迎いたします

• Previous experience in Executive Lounge in a hotel environment
• Multi-lingual

ホテルでのエグゼクティブラウンジ業務経験
マルチリンガル

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

What are we looking for

What are we looking for

Executive Lounge Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

ヒルトンブランドのエグゼクティブラウンジのレセプショニストは常にお客様のために働き他のチームメンバーと協力しますこの職務を成功させるには次のような態度行動スキル価値観を維持する必要があります

• Previous Front Office experience in the hotel leisure or retail sector
• Calm efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service

ホテルレジャーリテール部門でのフロント業務経験者
冷静効率的組織的
優れたプレゼンテーションとコミュニケーションスキル
卓越したレベルのゲストサービスを提供する情熱

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

このポジションでは以下のご経験がある方歓迎いたします

• Previous experience in Executive Lounge in a hotel environment
• Multi-lingual

ホテルでのエグゼクティブラウンジ業務経験
マルチリンガル

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!