Customer Engagement Manager
Customer Engagement Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description Summary
At Novartis were reimagining how healthcare connects with people. As a Customer Engagement Manager youll take ownership of your territory to shape meaningful experiences across the patient journey lead smarter more personalized customer engagement and bring innovative therapies to life faster.This is a high-impact position at the intersection of strategy customer insight and digital executionwhere your ideas agility and initiative drive real change. Youll collaborate closely with your cross-functional squad to break down silos and build seamless solutions for patients and healthcare professionals.
Job Description
Major accountabilities:
Lead the implementation of innovative treatments in your territory turning insight into action to improve patient access and outcomes.
Design and deliver account plans that are focused flexible and results-drivenwith strong input from a collaborative cross-functional team.
Act as a trusted resource for HCPs delivering relevant science-based information through the right channels at the right time.
Build and grow a strong network of healthcare partners anticipating opportunities to move faster and make a bigger impact.
Facilitate peer-to-peer knowledge exchange and encourage open informed conversations within the medical community.
Take a leadership role in coordinating across functionsbringing the best of medical commercial and access perspectives into every interaction.
Keep an eye on whats nextwhether its new insights new tools or new ways to engageand apply it with a learning mindset.
Who You Are
You bring energy curiosity and a strategic mindset to everything you do. Youre not just comfortable with change you see it as an opportunity. Youre quick to build relationships ready to adapt and always looking for smarter ways to work.
Your Background
Academic degree in science economics or a related field.
Fluent in Dutch and English both spoken and written.
Experience in account or customer management with strong interpersonal and communication skills.
Understanding of the healthcare landscape and how its evolving.
Experience with project coordination; working across teams comes naturally to you.
Previous exposure to product launches or work in a medical/scientific setting is a plus
Why Join Us
Be part of a team thats transforming how healthcare is deliveredone patient one product one interaction at a time.
Work in a culture that values collaboration experimentation and ownership.
Gain exposure to the full spectrum of the healthcare journeywhile making a real difference along the way.
Access learning tools and teammates that support your growth and ambition
Skills Desired
Analytical Skill Change Management Coaching Collaboration Commercial Excellence Complexity Management Compliance Ethics Healthcare Sector Leadership Management Mentorship Problem Solving Skills Professional Communication Team WorkRequired Experience:
Manager
Employment Type
Full-Time
