Junior Salesforce Administrator

San Rafael - Argentina

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Vivalon is a Marin-based nonprofit that has been serving the community for over 70 years. Recognized 10 times as one of the Best Places to Work in the North Bay we are proud to foster a supportive mission-driven workplace culture. Vivalon serves older adults and adults with disabilities by helping them stay active informed supported and nourishedwhile also meeting their essential transportation needs. Our core services include Rides Meals Classes Care and Advice.

We are looking for a Junior Salesforce Administrator to provide day-to-day system operations support in maintaining our Salesforce platform. The Junior Salesforce Administrator performs User Management Data Management Data Analysis Process Automation Change Management and Security Management.

This position is an on-site role in San Rafael CA.

Essential Functions:

Provide support to and serve as a point of contact for internal customers who request routine information data summaries and/or reports. Share knowledge with internal customers about how to produce their own reports and use the system effectively.
Assist and collaborate with key members of Development Transportation Operations Programs Marketing Finance and Technical Departments to achieve effective accessible processes.
Assist with Salesforce documentation for flows business processes and workflows.
Handle essential administrative functions including user account maintenance reports and dashboards workflows and other routine tasks.
Complete regular internal system audits prepare and assist with upgrades as applicable.
Triages reviews and resolves help desk ticket submissions and coordinates/evaluates the best solution working with internal teams and outside consultants.
Assist in training new users while strengthening the skill set across the organization.
Act as a liaison between users vendors and the IT Department.
Assist with basic configuration tasks within Salesforce such as creating fields page layouts and workflows.
Help maintain user profiles permission sets and security settings.
Support data integrity efforts by performing data entry data cleansing and data migration tasks as directed.
Assist in maintaining data quality standards and ensuring compliance with data governance policies.
Assist in technical support requests including hardware software and network issues.
Troubleshoot and resolve issues related to computers printers mobile devices and other office technology.
Manage user accounts permissions and access across various systems and platforms.
Assist with onboarding and offboarding of employees including setup and configuration of devices and accounts.
Familiarity with common IT tools and systems (e.g. Microsoft 365 Google Workspace remote desktop tools).

Requirements

Bachelors degree in information technology or related degree preferred.
Minimum of 2 years of Salesforce Administrator experience strongly preferred with Salesforce platform with day-to-day Salesforce support long-term projects SFDC deployment process knowledge and Org Maintenance.
Must have a broad knowledge of customizing Salesforce configuring the platform managing users and the available features functions and capabilities.
Prior experience assisting with the implementation of at least one ERP system.
Salesforce certification (minimum Salesforce Certified Administrator (SCA).
Experience with SOQL and/or SQL for querying data.
Demonstrates excellent problem-solving listening and time management skills.
Focus on great customer service follow through and relationship management.
Ability to communicate effectively with employees and other business contacts courteously and professionally.
Excellent customer focus with a high sense of urgency. Ability to provide excellent interpersonal and communication skills.
Ability to function calmly in a fast-paced environment managing multiple priorities simultaneously. To be able to positively manage situations of a dynamic nature; to be able to modify plans actions and decisions considering changing situations and circumstances while still meeting or proposing modified deadlines.
Ability to work on-site 5 days per week at our offices in San Rafael California.

Compensation and Benefits:

$80K-$95K / annually (depending on experience)
We offer a comprehensive benefits package that includes medical dental vision chiropractic life retirement paid time off holidays and more

Required Experience:

Junior IC

Vivalon is a Marin-based nonprofit that has been serving the community for over 70 years. Recognized 10 times as one of the Best Places to Work in the North Bay we are proud to foster a supportive mission-driven workplace culture. Vivalon serves older adults and adults with disabilities by helping t...

This position is an on-site role in San Rafael CA.

Essential Functions:

Provide support to and serve as a point of contact for internal customers who request routine information data summaries and/or reports. Share knowledge with internal customers about how to produce their own reports and use the system effectively.
Assist and collaborate with key members of Development Transportation Operations Programs Marketing Finance and Technical Departments to achieve effective accessible processes.
Assist with Salesforce documentation for flows business processes and workflows.
Handle essential administrative functions including user account maintenance reports and dashboards workflows and other routine tasks.
Complete regular internal system audits prepare and assist with upgrades as applicable.
Triages reviews and resolves help desk ticket submissions and coordinates/evaluates the best solution working with internal teams and outside consultants.
Assist in training new users while strengthening the skill set across the organization.
Act as a liaison between users vendors and the IT Department.
Assist with basic configuration tasks within Salesforce such as creating fields page layouts and workflows.
Help maintain user profiles permission sets and security settings.
Support data integrity efforts by performing data entry data cleansing and data migration tasks as directed.
Assist in maintaining data quality standards and ensuring compliance with data governance policies.
Assist in technical support requests including hardware software and network issues.
Troubleshoot and resolve issues related to computers printers mobile devices and other office technology.
Manage user accounts permissions and access across various systems and platforms.
Assist with onboarding and offboarding of employees including setup and configuration of devices and accounts.
Familiarity with common IT tools and systems (e.g. Microsoft 365 Google Workspace remote desktop tools).

Requirements

Bachelors degree in information technology or related degree preferred.
Minimum of 2 years of Salesforce Administrator experience strongly preferred with Salesforce platform with day-to-day Salesforce support long-term projects SFDC deployment process knowledge and Org Maintenance.
Must have a broad knowledge of customizing Salesforce configuring the platform managing users and the available features functions and capabilities.
Prior experience assisting with the implementation of at least one ERP system.
Salesforce certification (minimum Salesforce Certified Administrator (SCA).
Experience with SOQL and/or SQL for querying data.
Demonstrates excellent problem-solving listening and time management skills.
Focus on great customer service follow through and relationship management.
Ability to communicate effectively with employees and other business contacts courteously and professionally.
Excellent customer focus with a high sense of urgency. Ability to provide excellent interpersonal and communication skills.
Ability to function calmly in a fast-paced environment managing multiple priorities simultaneously. To be able to positively manage situations of a dynamic nature; to be able to modify plans actions and decisions considering changing situations and circumstances while still meeting or proposing modified deadlines.
Ability to work on-site 5 days per week at our offices in San Rafael California.

Compensation and Benefits:

$80K-$95K / annually (depending on experience)
We offer a comprehensive benefits package that includes medical dental vision chiropractic life retirement paid time off holidays and more

Required Experience:

Junior IC

Key Skills

Mobile Device Management
Computer Operation
Windows
Dermal Fillers
Vormetric
Ftp
Benefits Administration
IT Support
Microsoft Exchange
Database Administration
Filing
Azure

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About Company

Vivalon

Falls Prevention Week September 23-27 Join us all week long at the Healthy Aging Campus for special events where you will learn tips and techniques to help you prevent falls and stay safe! Learn More How can we help?Empty heading Specialized transportation services for individuals and ... View more

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