Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Description
ABOUT
Evans National is a rapidly growing independent insurance agency. The commercial insurance division is led by women who specialize in the oil and gas industry. Our team brings a unique blend of technical insight and deep industry experience. Were not your typical agencyand thats exactly the point. Our agency specializes in insuring middle-market oil and gas construction manufacturing and environmental companies. We incorporate leading technology platforms and write with multiple group captive insurance programs.
The culture of our agency is our best asset. Our agency hires fires and promotes individuals based on our core values.
CORE VALUES:
- Integrity: We are honest transparent and honor our commitments - Every Time.
We uphold the highest ethical standards fostering trust through accountability and authenticity.
- Teamwork: We are only as strong as our weakest link.
We lift each other up supporting and empowering one another to reach our collective potential.
- Serve: We serve with passion. We serve with purpose.
With a helpful spirit we dont just meet expectations - we exceed them.
- Winning: We fight to win & always bring our very best.
Game faces on we pursue victory with the heart of a champion.
- Learn: We actively seek knowledge to fuel our future.
Growth is not by chance; Its the result of our dedication to lifelong learning.
- Grit: We persevere with resilience and determination.
With sleeves rolled up we tackle challenges head-on and push forward with passion.
Summary:
Were looking to add aself-directed service-oriented individual to our team. This person will be responsible for servicing our existing book of business and supporting our Producers and Marketing Team. They may also serve as an account manager for accounts <$45000 in annual premium.
Key Responsibilities:
- Issue certificates of insurance (with 2-hour response standard)
- Document client and carrier communication in Applied Epic
- Setup the CSR-24 platform for clients and obtain renewal information using Indio
- Obtain loss runs for clients utilizing Loss Run Pro
- Process endorsements
- Utilize online quoting platforms
- Communicate professionally with clients & carriers via phone and email
- Provide exceptional relationship-driven customer service
- Assist with surety bid bonds
- Obtain renewal information market generate proposals and present to accounts spending <$45000 in annual premium
- Assist with claims reporting
For any questions please reach out to:
Qualifications
Requirements:
3 years of commercial insurance experience as a middle-market/large group Customer Service Rep. and/or Account Manager
Proficient with Applied Epic
Strong verbal and written communication skills
Detail-oriented and task-driven with the ability to work independently
Comfortable with direct communication
Adaptable to a fast-paced evolving environment
Experience insuring contractors
Experience working remotely (if applying for a remote position)
Available during core business hours (8 am 5 pm Central Time)
Preferred Qualifications:
Located in Oklahoma or Texas
Experience insuring oil and gas companies
Proficient in utilizing Indio and CSR-24
CRIS CRIR CIC CLCS and/or ERIS designations
Experience working with Travelers Bitco NAICO Mid-Continent Chubb and captive insurance programs
Contract Surety experience
Work Environment:
Team-oriented startup culture with collaborative decision-making.
We compete to win and have a 90% close ratio on accounts we work on. You will have the opportunity to be a part of a winning team.
We have a 6000 sqft elite office in Nichols Hills OK. The office was recently renovated it has great natural light all office walls are whiteboards and we have a state-of-the-art conference room. The building has a caf an outdoor patio and a gym.
Option for remote work only available to individuals who have references who can corroborate that they have a track record of successfully working remotely.
BENEFITS
Health Dental & Vision insurance benefits
Gym membership at the office gym
Remote work flexibility (for qualified candidates with remote experience)
PTO allowance
401K
Agency Performance Bonus
Our agency is experiencing rapid growth and there will be opportunities to advance into positions for marketing account management producer roles and beyond.
For any questions please reach out to:
Required Experience:
Unclear Seniority
Employment Type
Unclear
