Permit Technician

SUMMARY: Provides customer service for permit applicants; explains procedures tracks and processes Fire and Electrical
permits and permit related technical documents; performs a variety of technical and administrative support functions
including cash handling.
PRIMARY DUTIES AND RESPONSIBILITIES:
Essential functions as defined under the Americans with Disabilities Act may include any of the following representative duties knowledge and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description is subject to change at any time by the employer. Essential duties and responsibilities may include but are not limited to the following:
Provides information and customer service to builders design professionals and others having business with the
County; answers questions as first point of contact for customers; responds to requests for information within scope
of authority and expertise.
Provides information on procedures permits and licensing requirements; refers technical questions to appropriate
department staff.
Issues Fire and Electrical permits operational fire permits and others; logs all required permit and inspection
information in county database systems. Assists the public with understanding inspection reports and explains
violations. Ensures accurate payments for inspections and permits issues refunds when appropriate.
Maintains records including permit files and special programs; develops reports as directed.
Supports the relationship between the Teton County staff and the general public by demonstrating courteous and
cooperative behavior when interacting with visitors and County staff; maintains confidentiality of work-related issues
and County information; performs other duties as required or assigned.
Takes payments for permits and related fees using county software systems creates and maintains daily financial
reports and submits to appropriate county departments.
Assists permit applicants with applications and county software systems.
MINIMUM QUALIFICATIONS:
Education and Experience:
High School Diploma or GED equivalent
1-3 years of clerical technical administrative support and computer experience; OR equivalent combination of education
training and experience.
Required Licenses and Certifications:
International Code Council (ICC) Permit Technician certification is required within 1 year of hire; depending on the
needs of the County incumbent may be required to obtain additional technical certifications.
Required Knowledge of:
County policies and procedures.
Application permitting processes and procedures.
Methods procedures and techniques for evaluating technical compliance.
Records management and customer service principles protocols and standards.
Standard and specialized computer software applications
Required Skills in:
Interpreting and explaining permitting rules and regulations policies and procedures.
Making arithmetic calculations quickly and accurately.
Maintaining accurate and interrelated technical records.
Establishing and maintaining cooperative working relationships with co-workers.
Responding to public inquiries and providing information on departmental services programs policies and procedures.
Providing effective customer service resolving conflicts and dealing tactfully and courteously with the public.
Communicating effectively verbally and in writing.
Ability to learn and utilize specialized permitting software which may include GIS.
Physical Demands/Work Environment:
Work is performed in a standard office environment

Required Experience:

Manager