Technical Support Engineer

Technical Support Engineer

Job Description / Responsibilities:

• Providing customer remote support for issues in HVAC & Refrigeration controllers in site via chat functions emails and calls.
• Providing customers with step-by-step guidance to resolve technical problems.
• Following up on technical queries and providing prompt feedback.
• Prioritizing customer queries and escalating serious technical issues.
• Documenting error reports and monitoring performance metrics.
• Establish remote connection with new and existing stores.
• Update call-tracking system in place with required information.
• Programming and set point configuration and changes per requirements.
• Keep track of set point changes.
• Technical training to external personnel.
• Executive reports with trends graphs dashboards infographic and suggestions to our client monitoring department.
• Update external new projects spreadsheet.
• Report and solve any problems with controllers.
• Maintain proficiency in all products and services that company offers. This includes installation programming and equipment protocol.

Requirements:

• Equivalent from two-year college or technical school along with five years related experience and/or training or equivalent combination of education and experience. Bachelors Degree its desirable.
• Computer skills including word processing database power point presentations Internet software E-mail Windows PC Power BI Excel Advanced
• Strong problem-solving skills
• Excellent analytical skills - the ability to identify trends patterns and insights from data.
• Understanding of reporting & data visualization tools such as Power BI
• Excellent written and verbal communication skills
• Ability to carry out assigned tasks to the required standards with minimal supervision.
• Ability to work independently as well as within a team.

Our Commitment to Our People

Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.

We provide employees with flexible and competitive benefits plans that offer the right options to meet your individual and family needs. Some items may include flexible schedules and remote work professional development opportunities paid parental leave vacation and holiday leave.

Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity Equity & Inclusion

At Copeland we believe having a diverse equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed heard respected and valued for their experiences ideas perspectives and expertise. Ultimately our diverse and inclusive culture is the key to driving industry-leading innovation better serving our customers and making a positive impact in the communities where we live.

About Copeland

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!

No calls or agency requests please.