Collections – Senior Process Associate – Arabic – Hybrid Cairo

Ready to shape the future of work
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Inviting applications for the role of Collections Senior Process Associate Arabic Hybrid Cairo

The Accounts Receivable Europe organization oversees providing professional services to the legal entities operated by the client affiliates. Scope of service includes the end-to-end Collections & Dispute management process which is handled by our team located in Bucharest.
Responsibilities

Work closely with Team leader and Team members.
Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics.
Timely and actively contact external customers regarding unpaid invoices and do the follow-up based on the case (inbound/outbound calls emails online meetings).
Validates reasons for delinquency using appropriate sources of internal / external information.
Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes.
Analyze miscellaneous items / open credit balances of customers and actively communicate with the customer to allocate them properly / to process refunds.
Prepare and process accounts reconciliation in communication with external / internal customers.
Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes.
Prepare regular and ad hoc analysis of her / his portfolio situation define priorities for contacting customers.
Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases.
Process shifting of uncollectable items for legal actions / ensure processing of write-offs .
Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
Manage complex customer accounts.
Acts as a buddy of new joiners during business specific training shadowing.
Is the second voice collector within the team on escalated aged items.
Run existing reports on a daily weekly and monthly basis.
Improve & maintain reports based on the I2C standards.
Learn and develop soft and hard skills based on Genome Profile setup.
Resolve customer inquiries promptly & accurately by understanding customer market & needs.
Proactively contact customers for timely collection or resolution of aged receivables by regularly collecting & analyzing customer data.
Have a controllership overview of the dunning cycle/letters.
Validate that reports meet risk & financial requirements.
Coordinate Payment Plan proposals pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
There may be an opportunity to take part in special projects for those interested in personal / professional development opportunities.
Accomplish all responsibilities in line with client compliance and integrity requirements.
Create update revise and submit standard operating procedures for approval.
Follow the training plan set by management complete it on time and highlight potential risks for delays.
Act as a backup or cross-trained for another process or scope of work.

Qualifications we seek in you!
Minimum Qualifications / Skills

Full professional knowledge of Arabic min. C1
Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service ideally in a multinational environment.
Ability to work under pressure in a dynamic environment.
Microsoft Office proficiency especially Excel.
Cash collection skills with detail orientation.

Preferred Qualifications
Basic financial analysis skills
Ability to be hardworking and to think outside the box.
Interpersonal and teamwork skills.
Verbal and written communication skills.
Problem solving.
Cultural awareness in a diverse and international environment.
Thirst for learning.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.