Sr. Associate II, Clinical Applications Services & Support
Sr. Associate II, Clinical Applications Services & Support
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Job Description
At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse talented people to join Alcon.
As a JOB TITLE supporting SPECIFIC TEAM or CUSTOMER you will be trusted to work on CUSTOMIZE and CUSTOMIZE at LOCATION. In this role a typical day will include:
Main task:
1) Provide technical and clinical training education and ongoing clinical support to train surgeons and Operating Room (OR) staff on the approved use and application of Alcons Cataract and Refractive Surgical Device products.
2) Provide on-site and/or remote clinical application support to customers by providing scientific and technical information in response to inquiries regarding approved use of Alcon medical devices.
3) Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices.
4) Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit.
5) Identify and report all adverse events and device deficiencies to Medical Safety per company protocol.
6) Refer inquiries related to unapproved uses of technologies.
7) Address reports of Adverse Events requiring root cause analysis and requests for feedback/input from physicians as requested by Clinical Applications management in cooperation with Medical Safety as appropriate.
8) Collaborate as appropriate with Field Service Engineers to support clinical sites on new installations site support and trouble shooting.
9) Collaborate as appropriate with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support. Provide constant feedback to R&D via approved communication plan on clinical performance of products.
10) Respond to unsolicited requests for information related to Alcon medical devices per SOPs and Ethics and Compliance Guidelines.
11) Attend and support Medical Congresses fellowships conferences exhibits seminars and wet-labs as requested by Clinical Applications management.
12) Assist with convention demonstrations as deemed appropriate by management per SOPs.
13) Achieve clinical certifications to meet requirements and scope of responsibilities.
WHAT YOULL BRING TO ALCON:
Bachelor above in eye care
Ophthalmologist or Application related or Ophthalmology graduate
HOW YOU CAN THRIVE AT ALCON:
Professional Team Perfect training system and Competitive product
Alcon Careers
See your impact at Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.
Required Experience:
Senior IC
Employment Type
Full-Time
