Workforce Management Long-Range Planner
Workforce Management Long-Range Planner
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1 Vacancy
Job Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments Cash App has gone from a simple product with a single purpose to a dynamic ecosystem developing unique financial products including Afterpay/Clearpay to provide a better way to send spend invest borrow and save to our 50 million monthly active customers. We want to redefine the worlds relationship with money to make it more relatable instantly available and universally accessible.
Today Cash App has thousands of employees working globally across office and remote locations with a culture geared toward innovation collaboration and impact. Weve been a distributed team since day one and many of our roles can be done remotely from the countries where Cash App operates. No matter the location we tailor our experience to ensure our employees are creative productive and happy.
The Role
Cash App is looking for a Workforce Management Long-Range Planner to lead strategic forecasting that ensures were prepared to meet customer demand today and in the years ahead. Youll own the demand side of the WFM equation developing and refining forecasts of support needs 1 to 36 months out. Your work will guide staffing strategy across internal and partner teams and serve as the foundation for short-range and real-time planning.
In this role youll translate complex data into actionable outlooks drive cross-functional alignment on forecast assumptions and proactively flag where upcoming gaps may impact service. Youll ensure interval-level requirements are accurate so our teams can confidently deploy the right resources at the right time.
This role is ideal for someone who is both strategic and hands-on - comfortable operating independently influencing stakeholders and continuously improving the planning process.
You Will
- Forecast future demand: Own and evolve long-range forecasts of intraday support needs across all channels and segments covering a 1-36 month horizon.
- Generate interval-level requirements: Translate forecasted volume and handle time into accurate interval-level staffing requirements that downstream teams can plan against.
- Drive monthly staffing requirements: Produce and maintain internal and vendor production hour orders that reflect business needs partner constraints shrinkage assumptions and scenario inputs.
- Model business impacts: Assess how changes in product policy staffing or process will affect support demand and scenario-based ROI analyses to recommend proactive adjustments.
- Tell a clear planning story: Summarize inputs tradeoffs and decisions in a clear and compelling way for Operations Finance Vendor Management and Real-time Planning.
- Improve forecasting tools and processes: Partner with Engineering Data Science and WFM peers to improve automation accuracy and scalability of long-range forecasts.
- Maintain forecast integrity: Ensure forecast inputs (volume handle time shrinkage events) are vetted up to date and reflect the best available understanding of future conditions.
- Maintain financial impacts and overlays to long range plan: Build and sustain a dynamic financial overlay model that maps headcount and capacity forecasts to budget line-items quantifying staffing cost drivers tracking forecast-to-budget variances and translating workforce metrics into P&L outcomes to inform strategic investment decisions.
- Operate with expert level of autonomy: Operate with minimal instruction on day-to-day tasks relying on professional expertise and autonomy. Demonstrates initiative and adaptability in handling evolving priorities and assignments to meet performance and operational objectives.
You Have
- 4 years of experience in Workforce Management with at least 2 years focused on long-range forecasting or capacity planning
- Proven ability to build explain and improve statistical and operational forecasts across multiple time horizons in short turn around timing
- Experience producing and refining interval-level staffing requirements
- Proficiency in R Python or similar statistical tools; and strong skills in Excel/GSheets
- Intermediate to advanced SQL skills; experience using BI tools like Looker Tableau or Hyperion
- Familiarity with NICE IEX Assembled Aspect or similar WFM software especially in forecasting and requirement generation
- Strong communication skills especially in translating complex models into operational narratives
- Comfortable driving planning processes independently and influencing cross-functional teams
- Bachelors degree in a quantitative or technical field or equivalent experience a plus
Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently based solely on the core competencies required of the role at hand and without regard to any legally protected class. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible.Want to learn more about what were doing to build an inclusive workplace Check out ourInclusion & Diversity page
Employment Type
Full Time
