Security Tools Monitoring Analyst 1

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

DUTIES AND RESPONSIBILITIES

Serve as the initial point of contact for all issues related to the tools of Security Engineering and other technologies.

Perform real-time monitoring of availability and operations of security tools and technologies.

Review and understand technical and operational documentation.

Review and approve Firewall requests

Track operational aspects of security monitoring equipment and software scheduled tasks reporting alerting and other key aspects of security tools health.

Report observed issues or outages using the standard ticketing system.

Perform initial troubleshooting symptom documentation and initial issue isolation.

Implement Changes that are within the scope of L1

Escalate issues to next level support vendor or Leadership.

Triage issues coming from chat call emails and tickets (incident request).

Attend meetings and escalation/bridge calls.

Prepare internal RCA document.

Prepare and deliver turnover reports and communicate with the other shift colleagues to ensure continuity in support.

Provide assistance as directed to incident response or other technology teams.

Provide evidence as directed to support audit and compliance initiatives.

Learn and contribute to Security Engineering policies and procedures.

Develop effective teamwork skills.

Recommend improvements to operations and monitoring processes.

Continue self-development of knowledge skills and abilities to better support execution of the Security Engineering team.

What Are We Looking For in This Role

Minimum Qualifications

At Least 3 years work and knowledge experience in host or network security tools.

Preferably Bachelors degree in Computer Engineering Computer Science Information Technology or equivalent.

Experience working in a team-oriented collaborative and global environment.

Experience in troubleshooting security applications/tools.

Amenable to work on a rotating schedule to provide 24x7 support.

Average communication skills (oral and written).

Ability to drive problem-isolation problem resolution.

Ability to multitask & time management.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .