Housekeeping Supervisor

Formby Hall Golf Resort and Spa has an exciting opportunity for a Housekeeping Supervisor to join our team reporting directly to our Executive Head Housekeeper. Every guest wants to feel comfortable and relaxed while they stay with us and thats only made possible by our hardworking and passionate housekeeping staff.

Who are we

Formby Hall Golf Resort & Spa is a leading luxury destination in the North West of England. Set in 200 acres of lush green landscape boasting 2 function rooms 2 meeting rooms 76 bedrooms a luxurious spa and two golf courses we offer the perfect location for Weddings Events conferences meetings team building and so much more. We pride ourselves on exceeding our customers expectations by delivering a 1st class service to all of our guests.

Whats the role

The Housekeeping Supervisor reports directly to the Executive Head Housekeeper. Under the guidance of the Executive Head Housekeeper they will be responsible for assigning and supervising the activities of Public Area Attendants and Housekeepers to ensure clean orderly attractive and well-maintained venues bedrooms lobbies corridors fire-exits stairways service areas pool areas Spa and other public venues at the resort. The Housekeeping Supervisor will demonstrate excellent attention to detail and training ability have great knowledge of cleaning and maintenance techniques for different surfaces passion for cleanliness and great presentation. They will be a great communicator always maintaining a strong floor presence ensuring that employees are coached in a positive manner and all tasks are performed with high quality. Flexibility is required in this role as there will be a requirement to work weekend shifts.

Essential Duties and Responsibilities

• All duties and responsibilities to be performed in accordance with Formby Hall Golf Resort & Spa Vision and Values SSW policies COSHH regulations Public Health standards and environmental regulations.
• Ensure all employees conduct themselves in a professional and polite manner. This consists of physical or verbal interactions with guests or fellow employees and or in presence of guests and in staff areas.
• Prepare daily worksheets and assignments for Public Area Attendants and Housekeepers as per rota.
• Issues keys and radios to housekeeping employees and maintains records in logbooks.
• Assign special daily weekly monthly duties and projects for Public Area Attendants and Housekeepers.
• Control and maintain accurate inventory of public area equipment and tools.
• Assist Executive Head Housekeeper in developing implementing and evaluating Policies and Procedure standards within the Housekeeping Department to ensure optimum guest satisfaction sales maximization and profitability on an ongoing basis.
• Expert in cleaning techniques and care of surfaces.
• Ensure daily log and handover is constantly up to date.
• Constantly maintain strong floor presence checks Public Area Attendants on their work progress ensuring the high quality of cleanliness and presentation is achieved.
• Walk the public areas constantly making sure all areas are free from debris and designated person conducts disinfection of frequently touched surfaces.
• Fully trained and knowledgeable about hotel rooms standards and participate in rooms inspections.
• Report and log any maintenance issues found in the public venues.
• Assist in monitoring and controlling housekeeping procedures including lost and found key and radio control security and emergency procedures health and safety for employees and guests COSHH and manual handling.
• Fully own any guest concern brought to his/her attention.
• Ensure each employee is aware of and complies with safe working practises and Safety at Work Act and Company H & S Manual as applicable to workplace. This includes:-

1. Awareness of any specific hazards in the workplace.

2. Aware of and complies with Food Acts

3. Wear any appropriate protective clothing provided by or recommended by the Hotel.

4. Report any defects in the building plant or equipment according to the Hotel procedures.

5. Ensure any accidents to colleagues guests of visitors are reported in accordance with Hotel procedures.

6. To attend any training deemed appropriate by the Executive Head Housekeeper

What are the perks

• Generous recommend a friend scheme.
• Perkbox
• Recognition incentives.
• Team Member Events
• Complimentary meals on shify.
• Free Parking

EQUAL OPPORTUNITIES

We are committed to recruitment practices that do not discriminate against any job applicant because of age disability gender reassignment race religion or belief sex sexual orientation marriage and civil partnership and pregnancy and maternity.

RIGHT TO WORK

In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom.