Specialty Clinic Assistant (Administrative Assistant II)
Specialty Clinic Assistant (Administrative Assistant II)
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Job Description
University of Colorado Anschutz Medical Campus
Department:Department of Dental Clinic Support Services
Job Title: Specialty Clinic Assistant (Administrative Assistant II)
Position: # Requisition: #37607
**Department will consider candidates for similar roles if qualified*
Job Summary:
The University of Colorado School of Dental Medicine (SDM) is looking fora full-time Specialty Clinic Assistantto support the clinicsand pre-doctoral programs. The primary responsibility of this job is to act as a clinical representative andprovide customer-service orientated patient support.
We are seeking administrative professionals interested in supporting the SDM in patient intake scheduling and clinic operations. We welcome applications from individuals who are collaborative communicative caring detail oriented organized proactive able to think critically focused on quality dedicated to personal growth and highly collaborative. The position is located at the University of Colorado -Anschutz Medical Campus. Hours will be dependent on business need but typically will be Monday Friday between the hours of 8:00am and 5:00pm. This position is patient-facing and is an onsite position.
Key Responsibilities:
Greet and assist virtual phone and walk-in patients their guests/families; Provide exceptional customer service to the 250 patients seen daily.
Answer all incoming calls and disseminate appropriately to the correct person or department; page students staff and faculty and takes messages as necessary.
Work with patients students coordinators faculty and/or staff to schedule and troubleshoot and/or resolve scheduling issues.
Monitor patient check-in and check-out.
Identify intake and scheduling trends and provide feedback to supervisor to improve school and clinic operations workflows and policies.
Handle patient inquiries/concerns and provide information regarding SDM clinic and school policies workflows.
Maintain retrieve and facilitate the release of confidential patient records including updating patient information and signatures - as necessary.
Register new patients in electronic health records.
Work Location:
Onsite this role is expected to work onsite and is located in Aurora CO.
Why Join Us:
Why work for the University
We haveAMAZINGbenefits and offerexceptional amounts of holiday vacation and sick leave! The University of Colorado offers an excellent benefits package including:
Medical: Multiple plan options
Dental: Multiple plan options
Additional Insurance: Disability Life Vision
Retirement 401(a) Plan: Employer contributes 10% of your gross pay
Paid Time Off: Accruals over the year
Vacation Days: 22/year (maximum accrual 352 hours)
Sick Days: 15/year (unlimited maximum accrual)
Holiday Days: 10/year
Tuition Benefit: Employees have access to this benefit on all CU campuses
ECO Pass: Reduced rate RTD Bus and light rail service
There are many additional perks & programs with the CU Advantage.
Qualifications:
Please make sure to include the following in your resume: job title duties months and years employed and average hours worked per week as minimum experience is calculated on a 40 hour/week basis.
Minimum Qualifications:
Two (2) years of general clerical experience or administrative experience.
Substitution: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years.
Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.
Applicants must meet minimum qualifications at the time of hire.
Preferred Qualifications:
Three (3) years of general clerical experience or administrative experience.
Experience working with faculty staff and students in an academic medical and/or dental environment.
Experience working in a dental or medical office environment.
Experience with internal processes and electronic filing systems.
Bilingual in English and Spanish
Knowledge Skills and Abilities:
Knowledge of administrative and clerical procedures and systems (i.e. managing files and records designing forms and other office procedures)
Strong time-management skills and an ability to organize and coordinate multiple concurrent activities and projects.
Ability to analyze interpret and evaluate a broad range of laws rules and regulations in order to exercise good judgment in application.
Demonstrated knowledge of dental terminology dental coding and clinical patient health records systems (e.g. axiUm EPIC).
Developed knowledge and experience in using Microsoft Office Suite (i.e. Outlook excel word PowerPoint TEAMS) and other business applications and office productivity tools (i.e. multi-phone system cloud business applications Zoom CU university resources websites/tools and mobile technologies).
Knowledge of the professional standards concepts and practices of office administration customer services community engagement and student support services.
Ability to communicate effectively both in writing and orally including public speaking.
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
Knowledge of applicable Federal and State laws and regulations.
Ability to maintain a high level of confidentiality while working with sensitive information.
Ability to take initiative with daily work activities and collaborates to create a positive effect on team performance.
The ideal candidate for this position will be a detail oriented dedicated and professional individual.
How to Apply:
Questions should be directed to: Traci Wells
Application Materials Instructions:
APPLICATION DEADLINE: This announcement is open until 9/1/25
To apply please submit the following materials to this posting:
- A cover letter and resume that specifically addresses the job requirements and outlines your qualifications.
Special Instructions to Applicants
Classified Staff positions have specific application requirements:
- Submit all required documents indicated in this posting and include a current email address and phone number.
- Please address minimum qualifications competencies and preferred qualifications in your cover letter as these along with previous work experience will be used in the assessment process.
- Click here to view Veteran and other General Information regarding Classified Staff positions:
For those who meet minimum qualifications the comparative analysis process will include one or all of the following:
- Preferred Qualifications Application Review based on the preferred qualifications listed in the posting.
- Candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials. Note: Candidates are not physically present for this portion of the comparative analysis.
- Candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials. Note: Candidates are not physically present for this portion of the comparative analysis.
- Interviews based on the job requirements preferred qualifications and competencies listed in the posting.
- Candidates will be evaluated scored and ranked based on oral responses
- Interviews may be over the phone videoconference or in-person
- Candidates will be evaluated scored and ranked based on oral responses
You will be notified via email if the comparative analysis process changes or includes additional assessment tools other than those listed above.
- Preferred Qualifications Application Review based on the preferred qualifications listed in the posting.
Anticipated Pay Range:
The starting salary range (or hiring range) for this position has been established as $3321 - $3852.60 per month ($39852- $46231 per year).This position is eligible for overtime compensation.
The above hiring range represents the Universitys good faith and reasonable estimate of the range of possible compensation at the time of posting.
If you have prior state-classified service in the same class series as this position your pay may be set at a higher amount per the state Step Pay Program implemented on July 1 2024. For more information about the Step Pay Program please visit the 2024 Step Pay Program for State of Colorado Employees DHR.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave health plans and retirement contributions that add to your bottom line.
Equal Employment Opportunity Statement:
CU is an Equal Opportunity Employer and complies with all applicable federal state and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity and we encourage individuals from all backgrounds to apply including protected veterans and individuals with disabilities.
ADA Statement:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act please contact the Human Resources ADA Coordinator at .
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty staff students and visitors. To assist in achieving that goal we conduct background investigations for all prospective employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID-19 virus and othervaccine preventable diseases. If you work visit or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work visit or volunteer addition if you work in certain research areas or perform certain safety sensitive job duties you must enroll in theoccupational health medical surveillance program.
Employment Type
Full-Time
