Sr. Program Manager, Customer Trust and Product Quality, Amazon Resale
Sr. Program Manager, Customer Trust and Product Quality, Amazon Resale
Posted on :
24-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Join Amazon Resale and Shape the Future of Recommerce!
At Amazon Resale were on a mission to revolutionize the way people shop for and think about pre-owned products. Our vision is to be the most preferred destination for quality used items offering unparalleled selection value and customer experience. As we scale to meet growing demand in this space were looking for passionate leaders to help us build innovative solutions that delight our customers and drive our business forward. This is your opportunity to make a significant impact on a multi-billion dollar business and help shape the future of retail.
We are seeking an experienced Senior Program Manager to drive strategic initiatives focused on improving customer trust and product quality for Amazon Resale a rapidly growing business within Amazons recommerce this role you will be responsible for developing and executing programs that reinforces Customer Trust to shop returned products enhances quality standards & grading processes both internally as well as with external vendors and customer confidence in used/pre-owned products.
Key job responsibilities
- Own and drive the end-to-end product quality strategy for Amazon Resale working closely with operations tech and business teams to implement scalable solutions
- Develop and maintain right condition description & criteria across product categories and across item types
- Lead cross-functional initiatives to reduce customer returns and improve customer satisfaction metrics
- Benchmark and improve ratings and reviews for used offers.
- Partner with UX research and analytics teams to identify customer pain points and areas for improvement
- Build and maintain dashboards to track key performance indicators related to product quality and customer trust
- Collaborate with operations teams to implement process improvements in grading and quality verification
- Work with product managers and tech teams to enhance product condition descriptions and imaging capabilities
- Drive alignment across stakeholders including Retail Operations Customer Service and Legal teams
A day in the life
In a typical day the Senior Program Manager for Customer Trust and Product Quality at Amazon Resale might start by reviewing the latest customer feedback and quality metrics identifying pain points and opportunities for improvement. They would then collaborate with the operations and technology teams to design and implement process enhancements such as refining grading criteria or enhancing product condition descriptions. Meetings with cross-functional stakeholders would follow aligning on strategic priorities and getting buy-in for new initiatives. The rest of the day could involve data analysis dashboard creation and presentations to senior leadership - all with the goal of elevating customer confidence in Amazons pre-owned offerings and driving the recommerce business forward.
About the team
The Amazon Resale team is on a mission to revolutionize the way pre-owned and open-box products are managed and made available to customers worldwide. As part of Amazons Recommerce organization we operate with a startup mentality embracing agility experimentation and data-driven decision-making. Our diverse collaborative group of product managers data scientists and engineers are united by a passion for solving complex inventory challenges and delivering exceptional value to customers. We celebrate innovation encourage bold ideas and embrace a Fail Fast Learn Faster approach all while upholding Amazons customer-centric leadership principles. Joining our team means being part of a mission-driven group thats making a tangible difference in sustainable shopping practices.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
At Amazon Resale were on a mission to revolutionize the way people shop for and think about pre-owned products. Our vision is to be the most preferred destination for quality used items offering unparalleled selection value and customer experience. As we scale to meet growing demand in this space were looking for passionate leaders to help us build innovative solutions that delight our customers and drive our business forward. This is your opportunity to make a significant impact on a multi-billion dollar business and help shape the future of retail.
We are seeking an experienced Senior Program Manager to drive strategic initiatives focused on improving customer trust and product quality for Amazon Resale a rapidly growing business within Amazons recommerce this role you will be responsible for developing and executing programs that reinforces Customer Trust to shop returned products enhances quality standards & grading processes both internally as well as with external vendors and customer confidence in used/pre-owned products.
Key job responsibilities
- Own and drive the end-to-end product quality strategy for Amazon Resale working closely with operations tech and business teams to implement scalable solutions
- Develop and maintain right condition description & criteria across product categories and across item types
- Lead cross-functional initiatives to reduce customer returns and improve customer satisfaction metrics
- Benchmark and improve ratings and reviews for used offers.
- Partner with UX research and analytics teams to identify customer pain points and areas for improvement
- Build and maintain dashboards to track key performance indicators related to product quality and customer trust
- Collaborate with operations teams to implement process improvements in grading and quality verification
- Work with product managers and tech teams to enhance product condition descriptions and imaging capabilities
- Drive alignment across stakeholders including Retail Operations Customer Service and Legal teams
A day in the life
In a typical day the Senior Program Manager for Customer Trust and Product Quality at Amazon Resale might start by reviewing the latest customer feedback and quality metrics identifying pain points and opportunities for improvement. They would then collaborate with the operations and technology teams to design and implement process enhancements such as refining grading criteria or enhancing product condition descriptions. Meetings with cross-functional stakeholders would follow aligning on strategic priorities and getting buy-in for new initiatives. The rest of the day could involve data analysis dashboard creation and presentations to senior leadership - all with the goal of elevating customer confidence in Amazons pre-owned offerings and driving the recommerce business forward.
About the team
The Amazon Resale team is on a mission to revolutionize the way pre-owned and open-box products are managed and made available to customers worldwide. As part of Amazons Recommerce organization we operate with a startup mentality embracing agility experimentation and data-driven decision-making. Our diverse collaborative group of product managers data scientists and engineers are united by a passion for solving complex inventory challenges and delivering exceptional value to customers. We celebrate innovation encourage bold ideas and embrace a Fail Fast Learn Faster approach all while upholding Amazons customer-centric leadership principles. Joining our team means being part of a mission-driven group thats making a tangible difference in sustainable shopping practices.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
