Product Manager
Product Manager
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Job Description
An empowering career at Singtel begins with a Hello. Our purpose to Empower Every Generation connects people to the possibilities they need to excel. Every hello at Singtel opens doors to new initiatives growth and BIG possibilities that takes your career to new heights. So when you say hello to us you are really empowered to sayHello BIG Possibilities.
Be a part of something BIG!
We are looking for an experienced Product Manager for Outsourcing services as part of the Singtel Network Solutions and Services business that has a relentless pursuit for excellence is a great communicator and can work with teams with various levels of experience to help create solutions to a wide range of problems.
This role will be responsible for designing evangelizing and proposing modern Outsourcing services to Enterprise customers incorporating On Premises software defined infrastructure Hyperscale infrastructure as well as the different Multi-Tower capabilities of Singtel including connectivity security mobility etc. Partnering closely with different sales solutions product and delivery teams across Singtel this position will help construct compelling AI assisted multi-domain Outsoucing services that address the business needs of our Enterprise customers while at the same time align with Singtels product and technology strategy operating models and commercial objectives.
We are looking for someone that brings new thinking and is excited about the challenge of driving change with existing and new technologies. The successful candidate should be a self-starter and can build trusting relationships across teams. You will champion the application of industry best practices Hybrid architecture services strategies and best practice standards to ensure successful design and implementation of secure automated and AI assisted Outsourcing solutions across a wide variety of product and solutions offerings. This role will need to drive service development technology standards best practices and governance and establish the direction to address emerging business requirements across various enterprise customers from different industries..
Make an Impact by:
Product Management
- To manage and enhance existing Outsourcing services portfolio including Advisory Design Deployment and Management of hybrid infrastructure discovery services observability solutions Mobility and security management and other outsoucing solutions
- To understand the technology and industry landscape and develop a roadmap of new and innovative services to address Enterprise customer challenges
- To work closely with Sales and presales to drive sales pipelines and develop customer opportunities
- To support sales and pre-sales and provide advice relating to the various service offerings for NSS Outsourcing services
- Deliver compelling technical presentations product demos POCs and discussions to drive adoption of Singtel Outsourcing Services
- Collaborating with internal product engineering and delivery teams as well as partners to help define the product strategy and road map market positioning launch and continuing refinement of NSS Multi Tower solutions
- Maintain working knowledge of competitor products and services
- To develop technical reference architectures service schemes service levels and statement of works for Outsourcing services. To identify relevant tools and automation solutions to drive efficiencies improve governance security and resiliency of the solutions.
- To develop all product collaterals (battlecards playbooks sales kits Internet / Intranet content) to enable effective GTM initiatives
- To develop and maintain templates for contracts and service terms between Singtel and customers
- To develop reference templates including service templates statement of works service levels workbooks / playbooks / runbooks etc based on industry best practices
- To incorporate AI and observability capabilities to augment our outsourcing capabilities and improve productivity as well as responsiveness
- To drive GTM initiatives with marketing and conduct events / customer presentations to increase awareness of the solutions offerings and also drive new sales pipelines
- To conduct regular business reviews and Sales cadences to ensure progress against strategic priorities and financial targets
Partnerships
- To develop and maintain strong relationships with Technology and Service Partners including Broadcom / VMware Nutanix Microsoft (Azure) Amazon Web Services Hashicorp (Terraform) Redhat (Ansible) Kentik Device 42 etc
- To drive enablement for sales pre-sales and delivery teams
- To ensure that the requisite certifications for product management sales pre-sales and delivery are well defined and achieved by the respective stakeholders.
- To manage the partner programs of the key technology partners and ensure that we meet the required partnership criteria and targets
- To evaluate new technology development and innovations from partners for continuous service enhancement and new service development
Financials
- To achieve revenue and margin targets for Outsourcing services
- To manage the P&L of the business and maximize profitability of the business
- To work with delivery teams to ensure business case commitments are met and drive continual cost optimization to improve product profitability
- To develop deal specific business cases and ensure finance and product clearance
Skills for Success:
- Degree in Computer Science Engineering or equivalent
- Minimum 5 years experience in product management pre-sales product architecting or solutions design
- You have experience with Outsourcing architecture design and services operations Product Management or technical business development and be very familiar with Outsourcing Generative AI Cloud and automating various cloud blueprints for clients as well as defining new patterns and standards as required.
- You have experience different aspects of technology including Cloud Security Connectivity automation observability etc
- Understanding of Private and Public Cloud devops practices automation Generative AI observability Cloud Tools and other Cloud / DevOps technologies.
- You have worked in a Product Management Product Engineering or Pre-Sales Environment
Rewards that Go Beyond:
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities
Required Experience:
IC
Employment Type
Full-Time
