Customer Service Representative - Document Destruction
Customer Service Representative - Document Destruction
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Wellington Full-time Join a trusted team delivering secure services
Were looking for a proactive customer-focused team player to join our Destruction Services team in Wellington. If you enjoy variety in your day supporting both customers and operations and working in a fast-paced environment where accuracy and attitude matter this could be your perfect fit.
About TIMG
TIMG is a trusted provider of secure information management and destruction services across New Zealand. We support government agencies and businesses nationwide and are proudly New Zealand-owned backed by Freightways with over 30 years of experience and more than 15000 clients across Australasia.
About the Role
As our Customer Service Representative Destruction Services youll play a key role in coordinating secure destruction services for our clients. Youll be the friendly and reliable point of contact behind every service request ensuring bookings are accurate and processes run smoothly.
Based at our Wellington branch this full-time role works closely with our drivers warehouse staff and internal teams to support the secure collection and destruction of sensitive materials.
What Youll Be Doing
- Handling customer requests via phone and email
- Booking and coordinating destruction pickups and drop-offs
- Preparing paperwork manifests and service documentation
- Ensuring accurate data entry and system updates
- Working with the operations team to meet deadlines and service levels
- Supporting compliance requirements and audit processes
- Providing professional timely customer service at every step
What Youll Bring
- A friendly can-do attitude and attention to detail
- Strong communication skills and confidence using systems
- Comfort with Microsoft Office and a willingness to learn new tools
- The ability to work well under pressure and prioritise effectively
- A team-oriented mindset with initiative and reliability
What We Offer
- A stable full-time role in a secure essential service industry
- A supportive team culture with variety and growth potential
- Access to discounted medical insurance and the Employee Assistance Programme (EAP)
- Recognition for service and contribution
- A positive safety-focused work environment where people stick around
Ready to Apply
This role is based at our Wellington branch. Successful applicants will need to pass a drug and alcohol test and a police check. Candidates must have the legal right to work in New Zealand (citizenship or residency).
If youre ready to make an impact in a role that values accuracy customer service and integrity apply now. Wed love to hear from you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
