Retail Sales Associate/Representative
Retail Sales Associate/Representative
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Job Description
Why join us
Our purpose is to design for the good of humankind. Its the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values so we can build a more sustainable equitable and beautiful future for everyone.
Purpose of the job
Sales advisor who seeks to comply with the individual sales plan and contribute to the annual Retail plan. Proactive and committed to reach and exceed the sales plan by developing new customers.
Apply the use of the available tools for the development of customers maximizing sales considering internal processes and complete customer satisfaction.
Provide initiative and leadership on the sales floor developing a deep knowledge regarding Herman Millers furniture portfolio (collections trends and new products).
Specific responsibilities
- Provide personalized advice to our clients:
- Product selection; detect customer needs to generate furniture sales physical and digital (Whatsapp)
- Domain of product catalogue sub-brands manufacturing times and promotional campaigns.
- Make quotes
- Sales process Formats Complete documents
- Post-sale (delivery tracking)
- Daily sales report
- Product labeling on the sales floor
- Compliance with policies and procedures
- Conflict resolution
- Generate and update the customer database
- Report generation
- Attend training
- Maintenance of the image and cleaning of the Showroom:
- Product arrangement quality assurance in furniture and request for display changes for damaged products or launches trends.
- Main KPIs:
- Achievement of goals objectives
- Service Excellence (NPS)
- Customer satisfaction (0 complaints)
- Scope of ppt. sales (commissions)
- Correct execution of Retail processes
Direct internal contacts:
Retail Wholesale Coordinator
Retail D2C Ecom Coordinator
Retail Manager
External contacts:
Atencin a clientes 3PL
Logstica 3PL
Person profile
Education:
- Bachelors degree in industrial design interior design architecture or related
- Truncated career technical or studying bachelors degree. Desirable
Experience:
- Minimum experience of 3 years in sales for luxury brands boutiques or shop in shop fashion art galleries designer furniture leather goods.
Preferred Skills:
- Passion for interior design and industrial design
- Results-oriented and excellent customer service
- Excellent communication and negotiation skills
- Knowledge of basic Microsoft Office parcels
- That they live in the DESIRABLE work area.
- Low - intermediate level of English
Who We Hire
Simply put we hire qualified applicants representing a wide range of backgrounds and abilities. HermanMiller is comprised of people of all abilities gender identities and expressions ages ethnicities sexual orientations veterans from every branch of military service and more. Here you can bring your whole self to work. Were committed to equal opportunity employment including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact MillerKnoll Talent Acquisition at .
Required Experience:
IC
Employment Type
Full-Time
