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Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Assistant Manager-Contract Management Billing Support
In this role you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. You will be helping service agents in collating the information that they will provide you over the call/e-mail and create the billing schedules and on time billings of the projects the information that you will save in system will be used as input for billing purposes.

Responsibilities
Reviewing and should be analytic unbilled reports.
Conducting calls with Project managers and discuss Project data.
Gathering Billing related backups from Project Managers
Project setup Validation per PO/Contract (ERP Charlie)
Generating Invoices (Debit/credit/AR etc.)
Auditing of Project status
Responsible to showcase strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment.
Candidate should be comfortable with 24*7 shift timings.
Ability to comprehend and communicate effectively with the customers (written & verbal)
Articulate calls inputs from Service agents to share for billing requirements.
Ensure correct inputs are done for billing details alignment of Headcount.
Coordinating with billing team for any invoice generation
Should be willing to work overtime and work on weekends.
Ability to apply knowledge to real world scenarios.
Strong work ethic displays the drive to learn new features or troubleshoot methods for their primary application.
Support on Ad-hoc reports & Quarter Closing Activities

Minimum Qualifications
University Graduate
Excellent Oral and Written English Communication Skills.
Previous experience in a customer service role chat/email/Billing
Open to work in 24*7 window and rotational shifts
Proficiency in Excel & PowerPoint.
Ability to learn quickly think independently and develop new processes/analyses as required.
Strong attention to detail.

Preferred Qualifications/ Skills
Relevant years of support or experience with client contact
Knowledge of Data acumen is a big advantage.
Knowledge using BI tools is an added advantage

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.