In this role you will be leading day-to-day operations to ensure organisational delivery of quality results. Youll assist in the development of tools and reports to analyse and run the business including workflow optimisations workforce management and volume predictions. You will help resolve staffing requirements and participate in interviewing and hiring. You will effectively lead team performance by developing managers through one-on-ones team meetings mentor sessions and setting expectations. This position comes with competitive pay great benefits eligibility to participate in our company stock plan time off an employee discount and dedicated resources to support your ongoing growth and career development.
Consistent track record in people management leading teams passionate about consumer-facing applications content or service.
Experience defining and analysing KPIs with the ability to identify trends and opportunities for innovation and improvement.
Consistent track record of collaborating cross-functionally to drive operational improvements.
Experience scaling operations in a fast-paced and dynamic environment.
Management experience in a global or multi-tiered organisation.
Use data to optimise operational efficiency and drive strategic decision making.
Ability to empower and drive the teams performance and be accountable for business priorities.
Self-starter with an analytical orientation strategic vision and strong executional track record.
Excellent verbal and written communication skills.
Strong communication skills both verbal and written and proven ability to communicate clearly at all levels of the organisation.
Excellent forward thinking capabilities. Must be able to see beyond the current state identify risks/opportunities and drive project teams toward the desired program outcome
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