Senior Manager, Enterprise Control Management - Governance & Initiatives
Senior Manager, Enterprise Control Management - Governance & Initiatives
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Job Description
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
American Express National Bank is American Express U.S. banking operation representing more than 60% of the companys revenues through consistent payments financing and savings products. Led by the Chief Operating Officer AENB HQ drives the administration of programs and services provided by AENB in partnership with Bank affiliates and executive addition the team plays an enterprise role in driving greater consistency effectiveness and efficiency across the first line via the AENB COO Offices Strategic Planning Control Management Program Management and Governance functions.
The Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk & Compliance (GRC) teams.
The objective of the Enterprise Control Management Governance team is to establish the Operational Risk and Controls strategy for the Enterprise set up a foundational governance structure that ensures operational risks are identified assessed and managed in compliance with enterprise Operational Risk Management programs and reporting.
How will you make an impact in this role
Enterprise Control Management is looking for a Senior Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units functional areas and geographies.
The Senior Manager of Governance will:
- Oversee execution plans for operational risk management within the business unit (BU) including BU specific guidelines project plans etc.
- Oversee tracking of issues with KRI limits and risk appetite for Enterprise Control Management to ensure operational risks are managed within agreed thresholds and leverage these metrics to help detect concerning rises in emerging problems e.g. upticks in reload complaints then escalate and flag concerns accordingly
- Manage the support of the development of operational risk framework to enable effective risk management and decision making in the BU
- Manage specific risk and controls governance forums interfacing with org-wide governance processes and committees (e.g. Operational Risk Management Committee) and share insights and lessons learned across forums
- Support development of BU-specific procedures and additional standards (i.e. escalation protocols) related to the execution of the Operational Risk Management programs
- Facilitate the understanding and use of the risk governance framework across BUs through regular communication
- Support the day-to-day internal and external exam management process working with the Enterprise functions (e.g. data request compilation action implementation and regulatory adherence)
- Aggregate reporting approvals/exceptions and support change-the-function activities for the BU
- Lead implementation of key areas training initiatives that align with Operational Risk Management
- Manage processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials
- Support sharing insights better practices themes etc. across the enterprise
Minimum Qualifications:
- 4 Years experience in operational risk management (e.g. within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Excellent project management communication and interpersonal skills - Experience in process governance with an understanding of processes that align with policies regulatory frameworks and/or operational standards
Preferred Qualifications:
- Bachelors Degree in Finance Business Risk Mgmt. or related field; advanced degrees (e.g. MBA MSc) or certifications are advantageous
- Experience in at least one of the following:
- Translating operational risk strategy and appetite into execution guidelines
- Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
- Oversee the implementation of the operational risk governance frameworks
- Communicating and ensuring understanding and adherence to operational risk procedures and standards
- Manage the operational risk exam management processes
- Translating operational risk strategy and appetite into execution guidelines
- Experience in financial services industry
GUARDIAN and ORMCM
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Required Experience:
Senior Manager
Employment Type
Full-Time
