Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Description:
The role Facilitates the prompt and effective resolution of requests or issues. Uses independent judgment analysis and initiative to resolve problems makes recommendations and delivers impromptu end-user operational assistance training when required. This work maintains communications with callers throughout the analysis and resolution process particularly in difficult customer situations keeps them informed of status and escalates issues if deemed necessary. This role will independently identify systemic issues (e.g. system outages widespread processing errors) and take ownership of the end-to-end process to optimize the customer experience.
Your future duties and responsibilities:
Responds to customer questions received via telephone calls call backs and emails.
Conducts incident identification recording classification initial support investigation and diagnosis resolution and recovery incident closure ownership tracking monitoring and communication to ensure service levels are maintained.
Creates and sustains consistent superior service to customers/clients and prospects.
Assists customers in trouble shooting and resolving issues during deployment and ongoing use of products and services.
Effectively analyses and diagnoses complex problems with a high level of accuracy and exceptional client service.
Fosters trust and confidence by taking ownership of support issues provides friendly and accurate resolutions.
Escalates issues that are beyond the level of expertise through the appropriate channels.
Maintains current knowledge and understanding of products services processes and relevant legal regulatory and technology requirements.
Monitors completion of all internal and external operational effectiveness/compliance requirements to manage risk within acceptable limits.
Breaks down strategic problems and analyses data and information to provide insights and recommendations.
Executes work to deliver timely accurate and efficient service.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
Analyzes issues and determines next steps.
Broader work or accountabilities may be assigned as needed
Required qualifications to be successful in this role:
With or without BPO experience all are welcome to apply
Career shifters are encouraged to apply for this role
Flexible with working shift schedules
Good communication skills
Willing to work 100% onsite at our Ortigas site
Successful candidates will enjoy these benefits when you join CGI:
Share Purchase Plan (SPP)
Profit Participation Plan (PPP)
Provident Fund
Leave entitlements
HMO coverage with acclaimed hospitals and clinics
Extended HMO coverage
Group life insurance
Health and wellness programs
Member Referral Program
Special Meal Allowance
Global Member Assistance Program (MAP)
Health and Wellness Program
Oxygen
Corporate Social Responsibility Program
Skills:
- Tier 1
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
